Daimler Buses GmbH | Germany | 68xxx Mannheim | Practical training | Part time - flexible / Full time | Published since: 12.06.2026 on stepstone.de
Internship Customer Service & AI - Shaping the Future of Customer Service (m/f/d)
At Daimler Buses, we shape the future of mobility around the globe and thus achieve real impact together. As the world's leading bus manufacturer, we not only develop and build the best buses, but also advance the entire public transport and travel with intelligent and innovative services. We take responsibility for liveable cities and work to make our vision of sustainable and sustainable mobility a reality. As a subsidiary of Daimler Truck AG, we form a central part of the global Daimler Truck production network. We work for all who move the world – this is our common drive. Be part of our global team: You make the difference – YOUMAKEUS Our DB/MCC‐T team consists of 13 highly motivated and committed technology enthusiasts who support our workshops in the delivery of problems to customer vehicles. In addition, we are responsible for bundling complaints as well as the control of errors from the field into the error return process. .
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Your tasks • Your profile • What we offer
Support in the design and implementation of AI solutions in technical customer service (e.g. knowledge management, chatbots, etc.) Preparation of training documents for the practical application of AI solutions and, where appropriate, Implementation of training Analysis and processing of fault and field data to identify causes of technical problems on our vehicles Creation of evaluations and reports for the processing of technical complaint topics in the error feedback process Participation in the preparation of presentations and decision bases
Course in the following direction: Electrical engineering Electronics Information technology mechatronics Technical information Automotive Electrical Systems Engineering You're not bringing everything? No problem! Your skills are important to us, but more important is your motivation.
Among other things, the following benefits await you with us: Insights into an international group – get to know structures, processes and projects of a globally operating company. Individual integration and structured onboarding process Personal care by fixed contact persons Active internship network – exchange, contacts and joint activities with other interns. Regular intern-jour-fix – fixed dates for events such as factory tours, test ride or application training Working with modern systems & technologies – collect practical experience with current tools and digital work processes. Discounted canteen – daily fresh and inexpensive meals directly on site. We are proud to be a family-friendly company with the certificate audit family since 2009. The certificate stands for the special recognition of long-term, sustainable family- and life-phase-conscious personnel policy and the design of family-friendly working conditions. .
Location
 | Daimler Buses GmbH | |
| 68301 Mannheim | ||
| Germany |
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