Teamleiter/in Customer Service (m/f/d)

About FINN FINN is the independent platform for car subscriptions from over 30 brands. Subscribe to a car that is delivered directly in front of the front door in just a few days: FINN offers a comprehensive carefree service and takes care of insurance, financing, registration, taxes or maintenance. For this purpose, FINN supports certified climate protection projects and thus compensates for the carbon footprint of each vehicle of all types of drive – from production to every kilometre driven. FINN was founded in Munich in 2019. The mission: take a positive influence through uncomplicated mobility on people, businesses and the planet. Further information: www.finn.com

Your role As a team lead, you develop your team from 5 to 10 agents. Together with your team, you will ensure that customers experience FINN as a trusted and reliable partner, creating an environment where employees grow and like to work. You are part of the Customer Service Leadership Team and work together with the other leads on an outstanding customer experience and introduce team-wide improvement approaches. You report to the Head of Customer Service and actively promote process improvements in customer service in your role. The goal is to increase customer satisfaction, strengthen customer loyalty and sustainably promote your team's commitment.

Lead and develop a strong customer service team: You support your team members in their professional and personal development – through individual coaching, regular feedback talks and clear development plans. In addition, you actively participate in recruiting and hiring processes and inspire new talents for FINN. Increased performance and service quality: You set clear, motivating goals, control performance and quality based on relevant KPIs and support your team with modern customer service standards and training. Through structured knowledge management, you ensure a consistently high service quality. Optimize processes and tools data-driven: Analyze existing customer service processes, identify efficiency potentials and advance continuous process and tool improvements. Your decisions are based on data-driven insights. Use user and performance data effectively: You regularly work with analysis and reporting tools, start meaningful dashboards and take concrete measures to develop performance and team.

You have at least 4 years of experience in customer service, ideally in a dynamic environment such as a start-up or scale-up, as well as over at least two years of leadership experience. You understand leadership as a joint success: You give a clear direction, promote self-responsibility and know that strong leadership only works with a strong team. You work structured, analytical and data-driven, question existing processes and implement continuous improvements with measurable impact. You have the pleasure of solving new challenges independently, thinking beyond your own task and actively introducing new ideas. You listen actively, communicate clearly and solution-oriented and find good solutions for all involved in complex situations. You speak fluently German (C2 level) and have very good English skills (min. C1 level) for daily cooperation in an international environment.

This position is located in Munich, with the flexibility to work remotely about 2 days a week. FINN has enormous growth potential. You have the chance to quickly develop and succeed in a highly motivated startup environment with challenging projects in cross-functional teams. Excellent fixed salary, virtual company shares, and 3,000€ annual training budget. Flexible working hours and 300€ kindergarten allowance per month and child. You want to drive your own FINN car? – No problem with your discount. Whether through sports membership, mental health support or occupational retirement - we pay attention to your well-being. .