PERBERATO - jobvertising crossmedia GmbH | Germany | 72xxx Reutlingen | Permanent position | Full time / Home office | Published since: 04.09.2026 on stepstone.de
Helpdesk Technician / Technical Support Staff (m/f/d)
Helpdesk Technician / Staff Technical Support (m/w/d) For our client we are looking for a Helpdesk Technician / Staff Technical Support (m/w/d) in a fixed position directly at the company in the Reutlingen area. In this role, you support the company's customers with technical questions and problems related to the products and solutions offered. You analyze support cases, find suitable solutions and accompany requests from the first contact to the successful conclusion. You work closely with internal departments and technical specialists and contribute to a professional and service-oriented customer experience. Our client is an internationally active technology company that develops innovative technical solutions and offers its customers a reliable and professional service. An international working environment with extensive integration and good opportunities for professional development awaits you. .
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Your tasks • Your profile • What we offer
You process customer requests by phone, email and via a customer portal You analyze technical problems and develop suitable solutions for customers You recognize complex or non-removable cases and guide them to experienced colleagues or product experts You identify causes of errors, document relevant information and explain technical solutions understandably and professionally If necessary, you coordinate the use of the technical field service and organize necessary spare parts You enter service cases from offer creation to billing You document and update support cases carefully in the case management system You bring your own ideas to improve processes and services You share your knowledge with colleagues and thus support a high initial solution rate
Experience in Helpdesk, technical support or technical customer service Good knowledge in Microsoft Windows operating systems Knowledge of how to use computer hardware and peripheral devices Safe handling of Microsoft Office applications Experience with CRM, ticket or case management systems of advantage Basic knowledge in the field of networks and TCP/IP Experience with remote support tools Experience in supporting technical hardware products A structured, independent and solution-oriented approach Impressed customer and service orientation and good communication skills Very good German knowledge of word and writing as well as good English knowledge Other European language skills are advantageous
An unlimited full-time job Office-based activity in Reutlingen Local missions, usually less than 10% of working time Comprehensive onboarding and intensive product training Good opportunities for professional and personal development An international and professional working environment
Location
 | PERBERATO - jobvertising crossmedia GmbH | |
| Reutlingen | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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