Carglass GmbH | Germany | 50xxx, 51xxx Köln | Permanent position | Full time / Home office | Published since: 21.01.2026 on stepstone.de
Expert IT-Service Management (m/f/d)
With more than 2,800 employees, we are the leading experts for the repair and replacement of vehicle windows in Germany. With over 410 service centers and 170 mobile units, we stand for safety, reliability and the highest quality standards. Our headquarters is located in the south of Köln, the Customer Contact Center is not far from it in Bonn. We make the difference - with absolute devotion. To support IT, we are looking for one/one at the next time Expert IT-Service Management (m/d)
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
ITILâsupported service management: You perform and optimize processes according to ITIL 4 and implement Leanâprinciples pragmatically in everyday life. ITSMâTooling: You implement, document and care service processes in the ITSMâTool (e.g. ServiceNow) including clean process documentation. Budget, Invoice & Orders (iProc): You process orders and invoices, secure the correct budget allocation and report deviations to the controlling. Request Management & Controlling: You define service requests, follow them in the system and select KPIâ and cost reports; you also support Vendorâ & ContractâManagement. Service Design & service-based billing: You model services, check data quality and control service-based invoicing. Qualität, Compliance & Enhancement: You are currently holding process documentation, supporting audits and driving leanings across teams.
You share our values! We at Carglass® welcome all people, as You are, warmly - unconditional from age, social & ethnic origin, gender, sexual orientation, religion and (heavy) prevention. A study of (economic) informatics, IT/commercial training or a comparable qualification. Multi-year practice in ITâServiceâ & Process Management according to ITIL 4 and an ITIL 4â certification. Routines with ServiceNow and/or Jira, ideally incl. Integrations between both systems. Experience in budgeting/controlling and KPI’reporting; safe handling of reporting’/analysis’Tools. Analytical stables, structured and careful working methods as well as team leadership & communication skills.
Modern working environment: flat hierarchies, duz culture, employee events Start-up/permanent development: Start-up plan with internal programs, training and training opportunities Work Life Balance: Home Office (incl. IT equipment for home), Flexible working hours, Sabbatical, 30 days vacation Well-Being: variety of sports and health measures, subsidised supplementary health insurance, special leave Safety: safe workplace in an innovative, value-oriented, growing company, effective services, occupational retirement Social Responsibility: Emergency Fund, Foundation ''Giving Back'', Spirit of Belron
Location
 | Carglass GmbH | |
| 86899 Köln | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad