Expert (m/w/d) for customer communication

For our regional center in Nuremberg, we are looking for an expert (m/w/d) for customer communication in fixed-term employment for 12 months in full and part-time. As a strong communication personality with very good expressiveness, you will be part of our regional center. You accompany, advise, motivate and support our customer advisors (m/w/d) in customer communication and ensure their continuous, individual development. In doing so, you will implement efficient and effective training opportunities at eye level. Do you have fun in promoting and developing our employees in customer consulting, according to our quality promise, according to predetermined concepts? Then we look forward to seeing you! We offer our insurers a customer-oriented service to all health concerns of statutory health insurance. Everyone is important to us – above all, our nationwide workforce is about 4 000. We focus our daily action on the health and needs of our customers. Together we meet every chance with heart blood and fill our vision – personally and uncomplicated – with life. The responsibility and passion of our employees contribute to this!

Workouts: You are responsible for preparing, performing and preparing trainings on topics such as communication, telephony, campaigns etc. Well connected: You support the development and optimization of training and standards in customer communication. You are in close contact with our company headquarters in Hanover. You have the trends in mind: In coordination with the customer advice managers, you will determine proactive needs and trends. You support the development of solutions for recurring concerns and derive new standards from them. Funding and requesting: You agree on individual further development steps with the employees, assess the training participants and take on the learning success control incl. Documentation and reporting. Cooperation as a key to success: You regularly exchange with your colleagues (m/w/d) from other regional centers on experiences, standards and guidelines. The overall picture in sight: you perform quality assurance measures and feedback formats and then evaluate them.

You have a successfully completed training with well-founded knowledge and experience in customer communication/consultancy, e.g. as a coach (m/w/d) or bring comparable qualifications and corresponding professional experience. You have profound methodological competence for the application of effective, modern and motivating training methods as well as relevant training content. Ideally, you already have experience in the communication training of employees from the service sector or customer service. Your high social competence and excellent sense for people are yours. You are strong in communication and prove fluent German knowledge and excellent expressiveness in oral and written communication. With your enthusiastic way, you can easily motivate and promote others and thus help to optimally develop potentials. As part of the incorporation, you will bring the willingness to increase service trips.

Lift our personal and uncomplicated customer communication to a new level. We offer you a 38.5 hours week. With us you have up to 32 days a year. The days of Christmas Eve and New Year's Eve are also free of work. Our collective agreement offers you an attractive payment and an additional financial guarantee at your age. Take advantage of our diverse corporate fitness offerings as well as the great sports offerings of our cooperation partner Hansefit. We promote an environmentally conscious way of life: Take advantage of KKH's flexible bike leasing offers. Our plus of family-friendliness: Take advantage of our attractive offer of holiday and leisure activities for your children. Because our environment is in our hearts, we take part in your costs for the German Job Ticket. .