Service provider controller (m/f/d)

Stable legs, moving arms, a heart that beats for sustainability and climate protection, and a bright waxed head – this is the employer ENTEGA! We are accumulating and driving the topics of the future to be THE sustainable and innovative solution provider for all. At the target line to the ecologically visionary overall service provider we are always standing for reliability – also as an employer.

This is a position at Energy Market Solutions GmbH (EMS), a company of ENTEGA AG and HEAG AG. EMS is working closely with the new players in the energy industry from a wide range of industries, so that intelligent electricity products and energy market solutions can make the areas of electricity, heat and mobility grow together.

You want to make the energy transition with us? Then we look forward to your application. In the case of the same qualification and skills, the disabled and the like are preferably taken into account.

Berlin | Unlimited | Full time | Hybrid

The control of the external call center service provider according to qualitative and quantitative targets is within your task. You are also a contact person for the project and team leaders of the Call Center service providers. You are responsible for the analysis and continuous improvement of workflows and processes in customer service. In the configuration, administration and control of intelligent IT systems to achieve KPIs and customer service goals, we rely on your skills. The further development of new technologies in customer service for digitalization and automation completes your task.

Completed commercial training or studies or technical training with professional experience as well as a good basic understanding Experience in the configuration and administration of intelligent IT systems in customer service Knowledge in controlling ACD, personnel deployment planning and document management systems First experience in cooperation with external service providers desirable Empathy, empathy, enforcing, and joy in contact with customers Very good German knowledge (comparable level B2 CEFR)

Occupational pensions: Attractive occupational pensions and other social benefits for your financial security and your family. Free drinks: free drinks such as coffee, tea and water are at your disposal at any time – for a small break between or fresh swing in everyday work. Holidays & breaks: 30 days are available. We also find individual solutions for a longer period of professional life. Continuing and continuing training: We can only master the energy transition if we always stay on the ball professionally. Therefore, we offer you attractive further and further training opportunities. Personal training is also of great importance for us and is promoted in targeted coaching and seminars. Cycling leasing: We offer bicycle leasing for even more sustainable movement. Jobticket: We are happy to grant your job ticket for the ÖPNV. Other advantages: Corporate Benefits, Employee Rates, Mindfulness Events, Team Events and Employee Events: We have much more to offer! !