Senior Project Manager 5G (w/m/d)

1&1 is one of the leading telecommunications providers in Germany with over 3,200 employees and nearly 16 million customer contracts. With pioneering spirit, unusual ideas and creative teams, we have won a leading market position in mobile and broadband connections. By combining the over 50,000 km long 1&1 fiber optic network and regional networks, we create Germany's most extensive fibre network. We also build the most modern 5G network in Europe, based on the new Open-RAN technology. With open interfaces and 5G functions in a powerful cloud infrastructure. Continue the 1&1 success story. Be part of 1&1.

Specific Project Focus: Interface to Customer Operations and Customer Experience Management Stakeholder Management of Customer Operations Requirements Governance of resolution of customer problems Governance of all customer-tickets across different stages Demand Management for to enhance observability needed to increase speed of customer problem resolution (tools / automation /network and/or product capabilities) KPI Management for Customer Experience General Focus: Project Management of special project initiatives End 2 End management of complex projects within mobile telco domain. Escalation management Ensures to deliver projects in time, quality and budget Managing cross-functional teams Management of complex vendor and stakeholder landscape

Several years in telecom networks and in Customer Experience Management Proven analytical skills Proven senior project management skills Senior experience in stakeholder management Proven experience in working in complex, multi vendor environment.

Attractive salary Strong community of team players Trusted working hours with flexible scheduling and the possibility of working mobile up to 40% Numerous further training opportunities online and offline Discounts on 1&1 products and various leisure JOBV1_EN