Dispatcher for the DRG Osnabrück order management team in the statutory health insurance (GKV) inpatient division (m/f/d)

We support and advise, as an independent expert service, the medical service of Lower Saxony, statutory health insurance and social care insurance in all medical and nursing matters. Whether the quality of care facilities or care services is to be tested, treatment errors are suspected or questions about new treatment methods are to be assessed independently: we are here. With around 1,300 colleagues at 12 locations. Experience a work that is worthwhile – in the sense of our self-understanding – human. Digital. Stupid. Disponent für die Team Projektmanagement DRG Osnabrück im Bereich GKV Stationär (m/w/d) Employment: Full-time (37,5 h) Entry date: 01.02.2027 Duration: limited until 31.12.2028 Experience: With professional experience Application deadline: 06.11.2026

You dispose and terminate the incoming orders in a timely and professional manner. You are available as a competent contact person for customer requests and the support of the telephone hotline, process incoming calls and support in case of questions about deadlines, processing levels and case control. You process and prioritize incoming orders and documents and collect relevant information in the specialist software. You ensure compliance with legal and internal requirements. You contribute to the ongoing process optimization by efficiently clarifying and documenting terminations, vacancies and escalated orders. You plan and optimize appointments, among others, for written procedures and on-site checks, including coordination of appointment collisions, announcements and short-term changes, and ensure efficient deployment planning.

Complete training in administration, preferably in health care, or comparable qualifications and skills. Knowledge of the social security system as well as the legal basis of stationary hospital care. High level of customer orientation and communication strength – especially in telephone contact – as well as a good organizational talent.

A modern workplace with up-to-date technical equipment, which also allows work from the home office. In addition, dogs are welcome at the office. Flexible working hours that allow you to combine work, family and leisure. Business health services such as the “Epassi” sports association system, which allows you to use highly-favoured sports and fitness services thanks to the employer grant. Sustainable and flexible mobility through the employer’s grant to the “Germany Ticket”. Qualification and training courses for professional and personal development. Occupational pension (VBL), asset-effective benefits and corporate benefits. .