Team Leader Outbound/Telecommunications (m/w/d)

With 3.333 employees at 6 locations in Germany, KiKxl is one of the leading call center service providers on the market. For numerous, well-known clients of various industries and areas, we take over the service and sales-oriented customer support. We not only find the right sound for companies such as vodafone, freenet AG, EWE or Vorwerk, but also maintain a short wire to our employees. The award ''Best Employer 2025'' ensures good and long-term connections. For you, this means working in a dynamic and diverse team, in an owner-operated company with flat hierarchies and attractive bonus and bonus models and Benefits.

Professional and personal management and support of customer advisors and team leaders (Trainees) Project implementation (optimizations, coachings, trainings, motivation, incentives, reporting) Project control, e.g. KPI control at project and employee level, introduction of measures and reporting to the (Senior) project management Customer interface in project management such as steering individual campaigns or definition of process sequences Responsibility for achieving quantitative and qualitative figures Creation and analysis of project statistics Preparation and implementation of meetings and staff meetings

Experience in employee management, conflict management and enforcement Competences in managing operational processes or project management Strong communication capability, motivation and high customer orientation Safe handling of MS Office and Dialer applications as well as knowledge in feedback and presentation techniques

attractive conditions A versatile, varied and responsible task Plenty of design space in a modern guided company A collegial, helpful team with flat hierarchies and short decision paths A corporate culture in which it is fun to bring your own ideas and commitment There are attractive social benefits for you Hansefit - Benefits for Fitness & Leisure Job-Rad Job ticket Free parking Child emergency care Incentive programs and team events Development Corporate Benefits - Onlineshop discounts EAP - Employee Assistance Program KiKxl enters into a value-estimating and prejudice-free working environment that values talents due to their achievements – regardless of age, ethnic origin and nationality, gender and gender identity, physical and spiritual skills, religion and worldview, sexual orientation and social origin. The recognition and promotion of diverse potentials create economic benefits for our organization. .