IT Knowledge Management Specialist (m/w/x)

Trust something new, grow beyond itself and redefine the boundaries of the feasible. That is exactly what our employees can and should live daily. To set the pace with our innovations and make it great. Because there are a lot of fascinating people behind every successful company.

ZEISS employees work in an open and modern environment with numerous development and further training opportunities. Our culture is characterized by expert knowledge and team spirit. All this is supported by the special ownership structure and the long-term goal of the Carl-Zeiss Foundation: to advance science and society together.

Today dare. Inspire tomorrow.

Diversity is part of ZEISS. We look forward to your application regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age as well as sexual orientation and identity.

Apply now! In less than 10 minutes.

Creation, maintenance and continuous optimization of IT-knowledge articles so that information in support can be easily found and used at any time

Processing complex technical content into clear, addressable formats for different target groups

Evaluation of usage patterns, trends and key figures to sustainably increase the effectiveness and reach of knowledge management

Responsibility for structuring, quality assurance and updating of the knowledge base in close coordination with service and process managers

Researching current trends, innovations and best practices in knowledge management and evaluating relevance

Active cooperation with departments and the Service Desk to continuously expand knowledge, integrate feedback and ensure process specifications

First practical experience in creating, structuring and visualizing knowledge content, ideally in the IT service or support environment Ability to prepare complex technical information clearly, understandably and target group-oriented High detailed orientation in quality assurance and compliance with defined processes in knowledge management Impressed team orientation as well as communication and enforcement strength in cooperation with departments and service organisations Basic interest in IT services, products and trends in knowledge management, ideally complemented by experience with ServiceNow or comparable ITSM tools Very good knowledge of German and English in word and writing, combined with a secure, precise written expression

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