Team Leader Customer Service (m/f/d)

Job ID: 6942 | Working time model: Full time | Contract type Unlimited | Job category: Customer service

''Logistics is People Business'' - this guideline makes it clear that employees for DACHSER are the key factor for corporate success. Together, we pursue the mission to create the world's most intelligent combination and integration of logistical network competencies and thus to optimize the logistics balance of our customers. Design the logistics of tomorrow with us.

Professional and disciplinary leadership as well as further development of a team of 10 employees and 1-2 trainees Support and motivation of employees through regular feedback, development and target agreements Ensuring the achievement of team, quality and customer service goals Control and continuous optimization of service processes and complaint management Ensuring a timely processing of customer requests and concerns within the Dachser network Professional customer support and solution-oriented consulting in complex issues Interface management and close cooperation with customers, sales and forwarding to ensure high service quality Responsibility for coordinating relevant service processes, including order intake, active reporting and daily price management

Successfully completed training as a merchant for forwarding and logistics services (m/w/d) or a comparable commercial qualification Professional experience in customer service, ideally in the forwarding or logistics environment First or multi-year leadership experience and joy in the development of employees Knowledge and practical experience in complaint and complaint management Good knowledge of English and safe handling of IT systems and digital applications Embossed customer and service orientation paired with a clear and value-estimating communication Self-employed, structured and solution-oriented work and a high level of commitment and innovation

Compensation, holiday and Christmas money, annual participation in the quality premium, asset-effective services, support in the occupational pension scheme and the employee-funded pension fund A working-time account in connection with a 38-hour week distributed to 5 days, free staff parking and an on-site staff restaurant with subsidized prices Onboarding in-plan Training and training opportunities Benefits and Company Bike

Heike Jahn HR Manager Steißlingen, Logistikzentrum Hegau-Bodensee, DACHSER SE

At DACHSER all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. The uniqueness of all, and thus the diversity of our teams, we understand as the driving force of our daily work and innovations - because: Logistics is People Business. We look forward to seeing you. .