As part of the support organization, you are the face of the company to the customer and work directly with the users and IT staff of our customers through solution-oriented communication and remote analysis. Your very good logical thinking ability is the basis for your structured error analysis: forming hypotheses, narrowing and reproducating errors, and identifying causes The PACS support is characterized by a high demand for deep technical analysis at application level and the associated infrastructure (operating system, network, hardware) The activity also includes the inclusion and evaluation as well as the follow-up of product improvements in close coordination with the product management and the development department documentation and management of customer information, remote maintenance data and application configurations forming another cornerstone of your support tasks In the environment of HealthCare IT, regular, specialist exchange with foreign system manufacturers and external cooperation partners takes place Studying a technical or scientific study course or training as a specialist:in with relevant professional experience Very good skills for problem analysis and for the independent development of complex relationships Structured working methods, pronounced methodological approach and a safe occurrence in written and telephone communication Experiences in the systematic evaluation of log files Advantages are knowledge of the query of SQL databases (e.g. Oracle, PostgreSQL, MySQL) Ideally knowledge of networking (built-up, HTTPS, certificates) knowledge of communication standards and frameworks as well as workflows in radiology (HL7, IHE, DICOM) are desirable Very good German knowledge in word and writing A permanent employment contract with attractive salary for a long-term perspective Responsive and exciting tasks in a future-oriented industry Professional onboarding A nice team that likes to support you and with which you are at “DU level” Flexible working hours for a better work-life balance New company handy with dual-sim (Android or iOS) also for private use Total hardware and software equipment for pleasant work at home office Possibility of a discounted Germany/Job ticket for your environmentally friendly mobility Possibility of a Job Wheel Benefits for tickets for leisure events of various types Group accident insurance (also applicable for accidents at leisure) Occupational pensions and time value accounts Up to five days of educational leave per year Only for Austria: The minimum salary (at 38.5 hours per week) for this position is 47.000,-- € gross per year according to IT collective agreement, an overpayment incl. Bonus scheme depending on the qualification/experience is of course for us Disabled applicants are particularly taken into account with the same suitability. We are Dedalus – come and become part of our team Dedalus is committed to a motivating and value-adding working environment that reflects the passion with which our employees follow our mission: doctors: to help nursing staff to provide better care for their communities. We promote a corporate culture in which learning and innovation are explicitly desired. Together we improve clinical cooperation and processes and make a significant contribution to millions of people worldwide. Every person is the starting point and destination of our activities – and ultimately the most important beneficiaries. That's why we're proud of what we do every day. Our company is supported by a diverse community of 7,600 employees in more than 40 countries that jointly drive innovation and develop better health solutions for millions of patients: within the world. We are the people of Dedalus. Application deadline: 22.05.2026 At Dedalus, innovation begins with inclusion. As a company with strong values, we know that diversity and inclusion are key success factors for sustainable growth. Our international presence connects people all over the world. We are committed to estimating different backgrounds, skills and experiences and creating an environment that reflects the diversity of communities we work for. “Pursuing Diversity and Inclusion” is one of our core values and part of our “Dedalus DNA”. We design a respectful, diverse and inclusive working environment by recognizing the individual needs, perspectives and potentials of all. Dedalus stands for diversity, inclusion, equal opportunities and equality – and commits itself to a safe and value-assuring culture in which everyone can be or can develop their full potential. Our commitment to diversity and integration (https://www.dedalus.com/global/en/diversity-inclusion/) Life flows through our software

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