Are you passionate about technical solutions and are you happy to help others? Are you looking for a job where you can bring your service orientation and IT know-how and contribute to company growth? As IT Support / First Level Support (m/w/d), you are the first contact point for our colleagues and ensure that technical challenges are quickly and professionally solved. With your commitment and your communication skills, you are actively contributing to the smooth IT operation. As support for our internal IT Operations team, we are looking for an IT Support / First Level Support (m/w/d) at our location in Heidelberg. Full time With professional experience Heidelberg University Internal IT From now

In your position, you are the first contact person for our College in Heidelberg for accruing support requests and thus contributes daily to ensuring our IT operation: Own-responsible processing of support cases and their documentation on our internal ticket system (Helpdesk) Creating new jobs, from hardware procurement to creating new accounts to configuring all components Installation, configuration and troubleshooting of hardware and software Support for larger IT projects, e.g. client rollout, IT moves etc. Creating Guides for Our Internal Knowledge Base

Complete training as a specialist in system integration, application development or comparable training Solution-oriented thinking and action as well as a high level of quality awareness Service idea and self-motivation Ideally first practical experience in IT support Very good knowledge of German in word and writing Good knowledge of Microsoft products such as: Windows Server Microsoft Exchange Active Directory / Entra ID Windows OS Deployment Ideal knowledge of:PowerShell Virtualization technology Network technology Linux Distribution

A valuable and collegial corporate culture An indefinite fixation An intensive training phase and individual mentoring Flexible working hours and the compensation of additional work 30 holidays plus Christmas and New Year's Eve Targeted training and development opportunities Your own service Flat hierarchies and “Du” mentality to management Occupational pensions incl. attractive employer grant Regular events to strengthen our team Office Dog and Feel-Good Manager Nelly JOBV1_EN