Group Management Process & Service Design (m/f/d)

Leadership & Construction: You run a new team of service designers and process managers professionally and disciplinaryly. You develop the group strategically, accompany employees in their partly new roles and promote them in their professional and personal development. Establish Service Design: You build the service design function of the Gewobag. You establish methods and standards and ensure that services are designed from the user's point of view. Combine service and process: You connect service design and process management to a continuous design approach. With a view to the experience of the benefiters, you shape the processes, interfaces and responsible staff and implement them so that good services also work reliably in everyday life. strategically anchor process management: You are responsible for the company-wide process management, develop it on the basis of a maturity model with target image and roadmap and develop the process governance with clear roles and rules. With the process map as a central reference model, linked to data and IT applications, you can provide the basis for processes getting a firm place across the company. Digital Processes & Workflows: You recognize digital and automation potentials and end-to-end digital production and workflows. New technologies such as Artificial Intelligence are at your fingertips and drive their efforts forward. Consulting & Projects: You advise managers and departments on process and service issues. In projects, you analyze problems and core causes before deciding on solutions, and derive target processes and UX/UI requirements. Competent departments: You can model and document their processes in a decentralized manner, and you can also build AI-based self-service solutions, such as modelling and documentation assistants. With training, coaching and quality assurance, you can strengthen the methodological know-how and process and service culture in the company. Organisational development: In addition, you will take over further tasks in the context of organisational development, which arise from the requirements of the company and the further development of the area, and design them in a responsible manner.

Studies: Complete studies in the field of design (e.g. service, interaction or UX design), economics, economic information, organizational or social sciences or comparable qualifications Expertise: Multiannual experience in service design, ideally with the construction or management of a service design or UX function Methods-skills: Safe handling of methods of user-centric design such as user research, customer journey mapping, service blueprinting, design thinking and prototyping as well as familiarity with relevant prototyping and service design tools such as Figma Process management: Multiannual experience in process management, in particular in process governance, process architecture and maturity scale, as well as good knowledge in process modeling with BPMN 2.0 and experience with relevant GPM tools such as e.g. B. Signavio Collaboration with customers & stakeholders: experience in connecting customer experience and internal processes to a consistent design approach and convincing relevant stakeholders and actively participating Leadership Experience: You bring experience in the leadership of various teams (scientific and disciplined) and enjoy coaching and developing employees in new roles Workshops & Counseling: Experience in the moderation of workshops and in the consulting of executives and departments Tools & Technology: Affinity for digital tools and technological solutions as well as AI applications and joy in using and driving these Soft-skills: You think strategically, are highly efficient and convince by high levels of self-responsibility and communication strength. In addition, you enthuse people for user-centric working methods and good processes and accompany change with endurance and joy

A modern workplace in the “Herzen” of Berlin at the Spree with a long-term professional perspective and repeatedly new, exciting tasks A good and fair remuneration as well as an occupational pension scheme in an indefinite employment relationship 37-hour week, 30 days holiday and 2 days paid release on 24.12. and 31.12. Flexible working time models with sliding time account and the possibility to work in the home office – you design Your working time matching your life Mobile work abroad in Europe – at times by agreement with your leadership and in the context of the operational possibilities Regular development talks and individual training offers Faster access to specialist appointments and the possibility of anonymous psychological consultation via our cooperation partners Helios and Telus Health Grant to the Urban Sports Club and other exclusive benefits from our cooperation partners JobRad-Leasing or grant to the Deutschlandticket The possibility to co-design the Gewobag in projects, among others, on social urban development The remuneration depends on qualifications and professional experience and is in the range from €65,600 to €90,000. Diversity is not only part of our claim, it also describes our self-understanding as a company. We therefore welcome any application, regardless of cultural and social origin, religion, world view, disability, age and sexual orientation and identity. Disabled people are preferred with the same suitability taking into account all circumstances of the individual case. .