Lead Customer Solutions (m/f/d)

As a leading national audio marketer, we offer advertising customers a powerful portfolio and a holistic consultation about all audio channels – be it rich-wide radio, target group-specific targeting via digital audio or podcast advertising.

We are passionate innovation drivers in the audio advertising market, have been shaping the development of radio to the multichannel medium audio for many years and shaping the rapidly growing audio market.

For our exciting challenges, we are looking for real team players: with enthusiasm for audio that wants to shape the market for RMS. In addition to interesting, challenging tasks, new colleagues can look forward to an appreciation of each other and a lot of joy in working in a modern New Work environment. The Customer Solutions Unit delivers tailor-made benefits and special implementations to potential customers for their respective challenges. It supports the sales team in the new and existing customer and media and digital agency processing.

Strengthen our Customer Solutions team as a professional lead (w/m/d) if you like us want to inspire the medium audio and take responsibility for the future-oriented team orientation

You take over the specialist management of our Customer Solutions department and develop it strategically and operationally You give orientation to your team, set clear priorities and create the framework in which excellent work can be created. You are constantly developing the department and positioning it as a central driver for effective customer solutions in sales You bring structure into complexity: You establish processes, standards and clear guidelines – without restricting the team's creative strength You make sure that scalable solutions are created from diversity – and real effect from ideas Together with your team, you develop strong, creative audio storytelling approaches that convince and inspire customers You make sure that convincing, differentiating concepts and presentations are created from requirements You advise and inspire our sales team with clear impulses on media, creative and impact issues You recognize trends early and translate them into relevant, marketable audio concepts Topics such as scaling, automation and the use of AI are actively driving You consciously shape change and develop your team safely through dynamic phases

You have completed a degree in economics or communication sciences, digital media or comparable training You bring multi-year experience to agency or marketers You think media-strategically across all channels and have sound know-how in audio, TV, digital or OoH You have a good sense of when standardization is sensible – and when individual solutions make the difference You see especially opportunities in AI and use them actively to go new ways You take responsibility, go ahead and want to really shape things A mindset of flexibility and pragmatism distinguishes you – even with high dynamics, you develop clear, implementable solutions You want to visibly develop yourself and the company

Flexible working place: work from home and in the modern office located directly on the beautiful Fleet in a central location (winterhude) Mobility is advertised: Germany ticket for 25€ Flexible working hours: Individual working time models Family-friendly: advice on topics such as childcare, care and more. Pension provision: We provide an attractive financial support when completing our contractual partner Holidays: 30 days Christmas Eve and New Year Other Benefits: modern means of communication (laptop and mobile phone), benefits for fitness and shopping partners, free drinks and fruits, a comprehensive range of training, measures in occupational health management (e.g. height-adjustable desks, influenza vaccination), regular celebrations and events Listening – is also our magic word in dealing with each other. Terms such as teamwork, mutual appreciation and responsibility are more than mere words. You can experience it: the friendly smile at the reception, the unobstructed exchange in the halls, the feeling of our students to the management. We actually live this. Every day. .