Front Office Coordinator (m/f/d)

We, the Heikotel - Hotel Am Stadtpark & Stadtpark Residenz are part of the small association of 4 privately owned houses of the Heikotel Group. We offer our guests an individual charm, a dedicated service and the natural conviction that our guests also feel behind the hotel door in which city You are currently staying. We love the positive idea that WIR may be a reportable part of the Hamburg experience and work every day with sincere ''Hamburger Herzlichkeit', which can be nothing else but real.

To support our reception and reception team at Heikotel - Hotel Am Stadtpark & Stadtpark Residenz in the beautiful district of Hamburg-Winterhude, we are looking for an experienced/n Front Office Coordinator (m/w/d) with a focus on reception in full time.

Type of employment: Full time

You actively participate in the daily business and take early and late services at the reception. You support the processing of reservations and provide service-oriented communication with our guests. You warmly welcome our guests and make sure You enjoy a smooth and pleasant stay from arrival to departure. You are a contact person for guests and find service-oriented solutions for questions or complaints. You support the organisation of the front office and work with the team to ensure a smooth run at the reception. You create service and holiday plans and support efficient personnel deployment planning. You accompany new employees during their incorporation and support their professional development. You carry out administrative tasks such as commission controls and control of creditor and debitor operations. You act as an interface between reception, hotel management and the other departments of the house. You pay attention to compliance with our quality standards and support the further development of processes and processes. You analyze guest feedback and bring ideas to the continuous improvement of our service.

You have a completed training in the hotel industry or a comparable qualification. You bring professional experience at hotel reception – ideally you could already take on first coordinating or deputy tasks. Ideally, you have already gained experience in the service and holiday planning as well as in the coordination of a team. You have a strong host mentality and you are passionate about how to deal with guests. You work organized, keep an overview even in stressful situations and like to pack up. You convince by communication strength, team spirit and a high service orientation. You take responsibility and enjoy actively shaping processes. You have good knowledge of popular hotel and reservation systems as well as MS Office applications. You work independently, structured and reliable. You have very good knowledge of German and good English; further foreign languages are advantageous.

Welcome bonus of 1,000,00 EUR gross ''employees recruit employees' bonus of Euro 500.00 gross Team spirit and family environment - just private hotel! Open Door Policy and truly flat hierarchies Electronic time recording with time account - every minute counts! Performance-oriented and fair salary above the current Tariv contract Takeover of the Deutschland-Ticket / HVV-Ticket or fare grant Free use of fitness room/pool/sauna Provision of professional clothing Sample sleep including delicious breakfast Payment of holiday allowance Payment of an annual Christmas bonus Occupational pensions incl. employer grant Support in housing search Payment of tax-free allowances on holiday work At least 24 holiday days, staggered by affiliation Birthday: Small attention and a day Special holidays Further and further training Family & Friends discount in all Heikotel ́s at 50% Anniversary premium after 5 / 10 / 15 / 20 / 25 years Staff-oriented service planning