Head of Service Development and Support CMM & Solutions EMEA (m/w/x)

Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application silence of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes.

The future of metrology begins at ZEISS

ZEISS Industrial Quality Solution for pioneering measurement technology with more than 100 years of tradition. We develop and produce high-performance tactile, optical 3D and X-ray measuring devices and so offer suitable software solutions for analysing measurement data. With a strong and broad technology and software portfolio, comprehensive expertise and a global presence, ZEISS is a preferred partner in a wide range of industries, electromobility, medical technology, additive manufacturing and aircraft construction.

You manage the Service Development and Support team (Service Specialists, Special Machinery, Technical Documentation, and 2nd Level Support, Retrofit lab) in our CMM Multisensoric and Solution product categories for the EMEA region

as a disciplinary and functional supervisor, you will provide direction, coaching, and support to your direct reports

You contribute to the implementation of the IQS and BU Services strategy; develop the team structure and skill set to ensure the teams can achieve the strategic

active engagement in our service transformation, especially for digital solutions

You work closely with the other Global Service Hubs and take responsibility for global enablement projects (e.g., new approaches for a modern, future-oriented training and support concept)

You ensure service readiness and serviceability over the whole lifecycle for the CMM IBase

You build up a close relationship with the corresponding Product BU and R&D teams and contribute to the development and implementation of an agile, effective, and efficient process landscape

You ensure an efficient and effective across-the-board knowledge to enable our Specialists and FSE to provide best-in-class technical service

You actively drive talent development and cultural change in the team

ideally educated to Master's Degree level or equivalent in a technology field (engineering, etc.)

You have 5+ years of work experience in an operational & conceptual leadership role in an industrial context

some years of international experience is a plus

an engineering background is a

You have demonstrated strong leadership skills

You are very experienced in using analytic, strategic, and communication skills

You have a proactive attitude and a high degree of independence

You are living the ZEISS values, with proven capability to drive and moderate business transformation & change at scale

You have business-fluent knowledge of English and German; further languages are an advantage

Become part of our team and set new standards in industrial measurement technology!

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