Reservation Agent | Novotel Karlsruhe City (m/f/d)

Special wellness places for a natural, healthy and enjoyable life. The balanced interplay of conception, nature and architecture, as well as the harmonious trination of hospitality, gastronomy and health, make the three Baden destinations of the BCW Hotels & Resorts an extraordinary place of well-being. The sources of healing in the Mooswald, the Black Forest around the Luisenhöhe and the subjects of the city of Karlsruhe are symbolic of the uniqueness of the locations. The well-being rooms for recreation and work, in the midst of nature or city, offer habitats for a natural. healthy. living. This is our philosophy and the true luxury for a fulfilled and happy life. Get home.

Type of employment: Full time

Reservation requests that arrive, edit and update us in different ways Create offers and booking confirmations for individual and group reservations in the Business / Leisure area Summary booking options Maintenance and updating of reservation systems provide information about the rooms and their equipment, and fulfill your wishes Upselling in higher room categories General correspondent in department Office organisation Close coordination with the hotel's operational departments Guided tours and direct consultation with guests and organizers

You have a completed vocational training in the area of hotel and could ideally also gain professional experience You are a friendly, open-minded and communicative person with team spirit and have a well-kept, natural and safe appearance You have an independent, structured and result-oriented way of working You also keep a cool head in stressful situations Detail accuracy is not a foreign word for you Flexibility, readiness and resilience are your strengths as well as self-initiative and self-employment Very good knowledge of German and English in word and writing Safe handling of Microsoft Office programs Opera knowledge advantage

Training offers internal & external Working time account with leisure compensation, sub-services only in exceptional cases Good development opportunities in the group Staff discount (Gastro & accommodation) Assets Team spirit & warm welcome culture Varied staff dinner Staff Events Good access to public transport A world-famous and colorful team