Ferdinand Bilstein GmbH & Co. KG | Germany | 58xxx Ennepetal | Permanent position | Full time | Published since: 11.02.2026 on stepstone.de
Customer Care Advisor / Inside Sales Representative (m/f/d)
The bilstein group is a global leader in the free spare parts market for cars and car models with an assortment of over 80,000 parts. Through our network of 23 international subsidiaries and presences in more than 70 countries, we are among the leading global players in this market segment. Our approximately 3,000 employees, which are distributed to our national locations in Ennepetal, Wuppertal, Cologne, Gelsenkirchen and Durmersheim as well as our 23 international locations, generate an annual turnover of over 1.2 billion euros. As a Customer Care Advisor (m/w/d) / Employee Sales Internal Services (m/w/d) you take a central role and are the link between customers and our internal specialist departments. Through your structured support you make an important contribution to customer satisfaction and thus to the long-term success of our company. .
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Your tasks • Your profile • What we offer
Acceptance and processing of customer requests and orders via all communication channels Own operational execution of orders including all necessary documentation Supporting our customers for queries as the first respondent in the daily business Proactive communication with the sales team in customer applications such as residues or payment vulnerabilities Processing and updating of order residues Follow-up of complaints and initiation of clarification processes in close coordination with the competent authorities
You have a completed commercial training or comparable professional experience – also cross-enterers with a strong organizational talent and interest in commercial processes are welcome to us. Regular communication in English in the daily business is not a problem for you; with French knowledge you score in addition, but these are not a must You have a good understanding of business processes and are happy to work on new topics You are strong in communication, capable of teaming and keep a clear head even in high work A pronounced customer and service orientation distinguishes it You have the pleasure of taking responsibility and service-oriented action is of course for you
As a family-run and growing company, we offer you a safe and crisis-proof workplace A good work-life balance through a 38.5 hours week and 30 days holiday An attractive salary package, which is rounded off by holiday and Christmas money, a profitsharing, an employee shareholding and attractive employee discounts Individually tailored professional and personal training opportunities Your car is broken? With us you get discount on your KFZ spare parts Better on the bike? Use our attractive bike leasing offer Or rather by the train? We offer a grant to the Deutschlandticket
Location
 | Ferdinand Bilstein GmbH & Co. KG | |
| 58256 Ennepetal | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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