Teamlead Customer Service national (m/f/d)

We are a global and growing specialty pharmaceutical company with an exceptional, sustainable business model. Our mission: to be the platform for established and familiar branded products of various therapeutic areas and indications and to ensure their availability in the highest quality as an important partner of the innovative pharmaceutical industry for the world market! We have a common goal: to improve people's health and life. That is why we do not think in categories with fast effects, but want to do more with our actions – long-term and reliable. All this only goes with people who do not just want to pursue their profession, but want to achieve something themselves. We are so successful because we develop and promote our colleagues and provide them with the freedoms and flexibility You need for their daily work.

Leadership & Organisation of Customer Service Responsibility for leadership, development and deployment planning of the customer service team including personnel management, employee training, training materials and continuous performance reporting. Ensure compliance with guidelines, legal requirements and safety standards in customer contact. Customer service strategy & performance management Development, implementation and further development of customer service strategies to increase customer satisfaction. Construction, maintenance and analysis of a KPI system, evaluation of service characteristics and customer feedback as well as deriving concrete improvement measures. Customer & sales support Supporting large customers, carrying out annual discussions and close support of sales management. Active relationship management and demanding, situation-oriented communication with customers, suppliers and internal stakeholders. Logistics, Goods & Process Optimization Ensuring smooth product delivery, coordination with Warehouse, support in product withdrawals and responsibility for goods management and relevant key figures. Implementation of common market processes, project management for logistics optimisation and crisis management in supply disruptions.

Professional qualifications & industry experience Successfully completed commercial training with a focus on sales and customer service. Found experience in customer service or in comparable internal functions with broad customer-oriented know-how. Experience in the pharmaceutical industry is desirable but is not an obligatory precondition. IT & System Competence Comprehensive experience in handling ERP systems for goods control and storage. Very good SAP knowledge, especially in the module EWM (Extended Warehouse Management). Methods and Office Competence Excellent knowledge in MS Office, especially in Excel and PowerPoint, for analysis, preparation and presentation of data and results. Language competence German language skills and good English skills for internal and external communication. Nice-to-have: leadership experience First experiences in the management and management of teams are advantageous, but no compelling prerequisite.

Corporate culture & internationality Growing company with a diverse open working environment and employees from around 40 nations. Flexible working models & work-life balance Individually customizable work models, including the possibility of working out of the EU country for up to two months a year. Working time account with leisure compensation as well as 30 days holiday. Individual benefits & precautions Flexible use of Benefits budget, e.g. for increased occupational pensions, fitness and health services or grants to travel and catering costs. Benefits & supplementary benefits Access to the Corporate Benefits platform with discounts at hundreds of partner companies. Further development and team culture Internal and external training coordinated with personal goals as well as corporate and team events to strengthen cohesion and celebrate success together. .