Customer Advisor Customer Management (m/f/d)

Entrance to the first direct sickness fund in Germany: For more than 25 years, we have been relying on digital communication channels and lean structures with many extra services for our insurers. With more than 520.000 customers and more than 950 employees, we are among the 30 largest health insurance companies in Germany.

As a motivated personality for customer satisfaction and enthusiasm, you are keen to give our customers the feeling of being in the best of the BIG – whether by phone, via the digital channels or as in your case in personal care on site at the office in Aachen With your good overview in the entire subject area “GKV”, you will usually advise you right away or take care of quick solutions You will find special requirements in the case-closing processing of selected customer processes such as prevention or osteopathy In your advice, you will, of course, focus on sales to win new stakeholders and members for the BIG. In case of questions about our digital products such as our app or our insurer area myBIG, you can easily and reliably navigate our insurers to the destination

You have a completed training to/from the bank clerk, merchant in health care, businesswoman for insurance and finance, or to/from the social security specialist or You have a training degree with focus on personal or telephone customer advice, ideally for statutory health insurance You are communication-friendly and empathic, service- and solution-oriented as well as open and committed to learning constantly Safe handling of the current MS Office applications completes your profile A good and safe way of expression in word and writing

Flexible 39-hour week 30 days Christmas and New Year's Eve Performance-based payment Christmas and holiday money Structured onboarding Operational health management Corporate Benefits Subsidiary to the ticket Cycling leasing Promotional premium for new employees