GWG - Gemeinnützige Wohnungsbaugesellschaft der Stadt Kassel mbH | Germany | 34xxx Kassel | Permanent position | Full time | Published since: 22.01.2026 on stepstone.de
Commercial customer advisor / real estate agent (m/f/d)
We – the GWG of the city of Kassel mbH, as the largest housing provider of the city, take responsibility for the rental of affordable and socially compatible living space. We currently manage around 8,400 apartments with about 130 employees. Our goal is to continuously modernise our housing stock, create new living space and to meet the current challenges in terms of climate neutrality and CO2 avoidance technically and economically. With the quality of our services for our tenants, we give many people a safe and affordable home. We are currently looking for our customer service department as Account Manager (m/w/d)
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Your tasks • Your profile • What we offer
You are the first contact point for our customers in all questions about the rental agreement. Furthermore, you are responsible for cleanliness, order and security within the framework of the corporate philosophy in a defined management portfolio within a team. In addition to the commercial support and responsibility of the current rental conditions, the handling of cancelled rental conditions as well as the preparatory measures for new rental are part of your task. This includes the organisation and coordination of necessary, largely standardized repair and maintenance measures. You carry out housing visits, transfers and removals independently and create allowances, agreements and permits. You are also contact persons for external social service providers, authorities and institutions related to active and former rental conditions. The complaint management and processing of tenant requests are also part of your task. You process invoices and installments, as well as reminders and commission housing solutions.
You have completed commercial training in the real estate industry or a comparable qualification with experience in the housing industry. Funded knowledge in MS Office bring you with, knowledge in Aareon Wodis Sigma are desirable. You ideally have a class B licence. You also have a strong communication capability as well as empathic, customer-oriented thinking and acting. Their working methods are characterized by a high commitment, team capacity, loadability and a high level of organisational skills. Work and flexibility are self-evident for you. Your profile is rounded off by an innovative way of thinking and a sovereign appearance.
We offer you access to an efficient, locally anchored company. We support you with a good work-life balance by e.g. flexible working hours (guiding time). We offer an employer-funded pension scheme through the KVK (additional pension fund) and a private supplementary insurance scheme. You will receive grants to the job ticket and the gym. The job is to be filled in full time with a regular weekly working time of 39 hours. .
Location
 | GWG - Gemeinnützige Wohnungsbaugesellschaft der Stadt Kassel mbH | |
| 34117 Kassel | ||
| Germany |
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