Front-Desk Call Center Employee – Full-time (m/f/d)

As SITECH Deutschland GmbH, we are the exclusive sales and service partner of Trimble and offer various control systems, versatile construction measurement systems and complete construction site management solutions for the construction and engineering survey. Become a part of it! More information on SITECH: https://www.sitech.de/

As SITECH Deutschland GmbH, we are the exclusive sales and service partner of Trimble and offer various control systems, versatile construction measurement systems and complete construction site management solutions for the construction and engineering survey. Become a part of it! Due to the consistent further development of our company and the support of the service department, we are looking for a dedicated and motivated location for our Oberhausen site at the earliest possible time. Senior Consultant (m/w/d) FOR YOUR PRODUCTS Consumption and collection of customer requests & fault messages via phone, email or ticket system First error analysis based on predetermined checklists or diagnostic steps Categorisation and prioritization of the disturbances according to requirements Proactive feedback to customers about progress or queries Documentation of malfunctions and solutions Compliance with quality standards Support in escalation and forwarding at responsible locations Participation in process improvements, e.g. by feedback on recurring disturbances The WHICH WIR UNS You have completed training, ideally in technical or commercial areas A strong customer and service orientation distinguishes you You already have experience in Callcenter, Helpdesk A good understanding of technical systems will bring you You work independently, structured and team-oriented Readiness to learn and openness for new topics is your interest You are safe in handling ticket systems and MS Office DOWN THERE As a dynamic and successful company, we offer a wide range of activities in an innovative industry, with state-of-the-art products: a secure and permanent employment relationship a well-founded training and further training a flexible design of the work site through mobile work an attractive remuneration 30 days off Employee discount various employee programs (including Work Life Balance, Health Management) an occupational pension scheme and other social benefits Do you want to have a varied job where you work independently and in the team and benefit from the advantages of a large company? Then we should meet. We look forward to sending your meaningful application documents exclusively through our job portal. For queries, please contact us by e-mail at sdg-sitech-hr@sitech.de.

Reference number: JR_17367