Working student position in Customer Services from April 2025

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER0003KSA We bring Mercedes-Benz Cars to the street - with enthusiasm and heart blood! Mercedes-Benz Cars Marketing & Sales (MS) includes sales, after-sales, marketing and product management of Mercedes-Benz Cars and takes care of the development of the global sales organization. Our goal is the successful and future-oriented design of the global sales of Mercedes-Benz Cars, the highest customer satisfaction and the continuous expansion of the success of our brands. Global Customer Service & Parts is responsible for the after-sales business of Mercedes-Benz Cars and contributes sustainably to the company's success. Our vision is to provide “Customer Care at it’s Best” and thus to provide our customers with experiences that exceed their expectations and that at eye level with the best service brands in the world. The enthusiasm of our customers is a comprehensive, lifelong task. This is why we want to give greater weight to the “C” in GCSP and establish the topic of customer care in our organization. To do this, we bundle all activities around customer care and translate them into a strategy for the aftersales. These challenges come to you: Development of strategies for effective and efficient customer satisfaction measurement You are actively working on solutions for identified challenges with a view to customer satisfaction Analysis of correlations between measures and their impact on customer satisfaction Drive ahead and ensure comprehensive networking with all relevant stakeholders within and outside GCSP Preparation of and participation in relevant management meetings incl. Measures If you are motivated to participate in these exciting and diverse topics, if you focus on a collegial and teamwork environment and it is fun to actively shape challenges - then we look forward to your application!

Studies (Bachelor/Master) in the field of Business Informatics, Economic Engineering, Economics, Computer Science or comparable training High strategic understanding and conceptual and analytical skills Ability to quickly build relationships Self-employment and first experience in cross-disciplinary teams Experience in presentation, moderation and visualization Very good MS Office knowledge German and English skills Personal competencies: High readiness and willingness to work in a strong political environment High level of flexibility Presentation and moderation security High strategic focus and vision Safe, binding occurrence and strong conflict resolution and integration capability Additional information: Of course, without formalities, we are not. Please apply exclusively online and add a CV to your application, current enrollment certificate with semester indication, current grade, relevant certificates, if applicable. Compulsory internship certificate and proof of the rule period (maximum size of the annexes 5 MB) and in the online form mark your application documents as ''relevant for this application'. Further information on the setting criteria can be found here. Members of countries outside the European Economic Area may send their residence/work permit. We are particularly pleased to receive online applications of disabled people and disabled people. If you have any questions, you can also contact the SBV-Zentrale@mercedes-benz.com for the location's heavy-handed representation, which will be happy to support you in the further application process after your application. Please understand that we no longer accept paper applications and there is no claim to return. Questions about the application process will be answered by HR Services by e-mail to myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10-12 am and 13-15 pm).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers