Service Support Engineer on assignment (m/f/d)

Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application silence of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes.

ZEISS Semiconductor Manufacturing Technology

Enabler for smaller, more powerful, and more energy-efficient microchips Work where tomorrow is created. Around 80 percent of all microchips worldwide are manufactured using ZEISS technologies.

As the heart of every electronically controlled system, You are indispensable in our daily lives – whether in smartphones, smart homes, or smart stores. ZEISS is a technology leader in semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems, and process control solutions, ZEISS driving the production of ever smaller, more powerful, and more energy-efficient microchips – and thus plays a key role in shaping the age of micro- and nanoelectronics with its innovations

Your Role

Technically flawless execution of complex commissioning work and development of solutions for the most challenging technical problems Analysis of multifaceted and potentially novel malfunctions Remedial measures for complex problems, including hardware and software interfaces Determining the dates for commissioning and service work with project management, sales, and the customer, and monitoring adherence to these dates Preparation, adaptation, and creation of all technical documentation Planning and conducting training sessions and providing technical support in English or Japanese, both remotely and on-site

Technically flawless execution of complex commissioning work and development of solutions for the most challenging technical problems Analysis of multifaceted and potentially novel malfunctions Remedial measures for complex problems, including hardware and software interfaces Determining the dates for commissioning and service work with project management, sales, and the customer, and monitoring adherence to these dates Preparation, adaptation, and creation of all technical documentation Planning and conducting training sessions and providing technical support in English or Japanese, both remotely and on-site

Your Profile You have completed technical training, including relevant professional experience or a university degree in mechatronics/mechanical engineering would be desirable.

You have several years of relevant professional experience.

Service experience with automated systems, electron beam systems, or ion beam systems is balancing a plus.

Besides you enjoy working in multinational teams and have experience in customer management and escalating issues.

You have excellent written and spoken Japanese and English skills and are willing to travel home for up to 50% of your time.

After initial training period, you are willing to relocate to Japan for 2-3 years.

You possess strong communication, teamwork, and assertiveness skills, as well as a pronounced hands-on mentality.

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