Pneuhage Management GmbH & Co. KG | Germany | 76xxx Karlsruhe | Permanent position | Full time / Home office | Published since: 29.05.2026 on stepstone.de
Employee 1st Level Support (m/f/d)
For our headquarters in Karlsruhe we are looking for
For over 70 years, the Pneuhage Group has been a successful service and trading company in the tyre, wheel rim and car service sector with several tyre renewing companies. We employ more than 2,400 employees throughout Germany. In central management, we see ourselves as partners, consultants and service providers for our more than 170 branches, wholesale and tyre renewal. .
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Your tasks • Your profile • What we offer
You accept the telephone acceptance and processing of support requests as part of the 1st level support in the SAP environment You collect, classify and prioritize support requests for independent processing or structured disclosure You maintain systematic documentation and FAQs to ensure knowledge management You support users in technical and process issues in the WWS environment, not in technical IT support You work closely with the 2nd level support and work with WWS projects
You have process knowledge in the technical trade industry as well as a basic business understanding You communicate service-oriented and at eye level and bring a high level of empathy, patience and team skills with You are able to independently identify, analyze and develop solutions SAP basic knowledge in the modules SD, MM, LE or WM as well as knowledge management experiences are advantageous
a secure, permanent workplace and the option to max. 40% Home Office after appropriate incorporation a varied activity with short decision paths an individual integration as well as diverse training and training opportunities a family operating climate characterized by fairness and appreciation Employee discounts, participation in success, bike leasing and additional services
Contact
 | Pneuhage Management GmbH & Co. KG | |
| Im Wöhr 6/1, 76229 Karlsruhe | ||
| Germany | ||
| show e-mail |
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