Reservation Agent Central Reservation Department for the Hotel Hafen Hamburg & Empire Riverside Hotel (m/f/d)

The traditional hotel above the St.Pauli landing bridges has been delighted with its maritime flair and the unique view over the port and the Elbe for 40 years. The 380 rooms, which are either stylishly or modern and elegant, offer first-class comfort and all the amenities of a four-star hotel.

The offer is complemented by a Convention Sales area with 8 event rooms, the Port restaurant with modern Hanseatic classics, the Burger Restaurant Hafen Diner, the Tower Bar with 360° views of the Port of Hamburg, the Michel and the Elbphilharmonie as well as the iconic Willi's Bierstube, which are equipped with countless collector's pieces from the seafaring and the Hotel founder and 'King of St.

With an average bed capacity of almost 90% per year (Hamburg average about 60%), Hotel Hafen Hamburg is one of the top hotels in Germany. The success of the hotel is based primarily on the good and well-established work of its team, whose ideas, passion and ambition. In particular, the family environment within the private hotel creates an environment of well-being and trust. This may be one of the reasons why we can count not only many trainees and young talents as part of our team, but also have some colleagues who have been a part of the Hotel Hafen Hamburg family that is no longer to be forgotten for 20 to 30 years.

Type of employment: Full time

Telephoneing, calling, calling - You are often the first contact for our guests Offer and sale of rooms - What category is the right one for Mr Schmitz? Over 700 rooms in two very different but nearby hotels are offered Individual guest service or a table in the hotel restaurant? You have everything in mind! Ticket sale for musicals, theatres, etc. Edit bookings and write down the most crazy special requests Care of private or business groups from offer to arrival Processing accounting tasks in the reservation process Considering management yield strategies Representation of the house - “Moin and welcome to the Port of Hamburg, how can I help you?”

Complete vocational training in the hotel industry or a service-oriented company First experience in the room reservation desirable Secure knowledge of German and English in word and writing Good communication skills and sales talent on the phone MS-Office and hotel software skills You are always there for your team - we are also for you

Privately run hotels of a value-oriented family business Free use of our fitness area Free meals in our staff restaurant Discounted Germany Ticket Active pensions funded by 50,00 EURO after the trial period Various offers for professional and private mental health coaching - unbureaucratic and confidential - as part of our partnership with the Fürstenberg Institute Free massages 50% Sunday supplements & 100% holiday supplements Digital time recording system After Work Come Together, Summer Festival, Teambuildings