Customer Telesales Retention Partnermanager (m/f/d)

As a Manager of Customer Telesales Retention at the Berlin site, you take responsibility for managing our external call center service providers in the area of Telesales. Your focus is on continuously improving sales performance within our 1&1 customer portfolio. Based on clearly defined goals, relevant key figures and sound analyses, you will develop and control measures for the recovery of prospective customers. Together with internal departments, you coordinate their implementation and ensure that we achieve our retention goals in a sustainable manner. Keeping our high quality standards in mind is always guaranteed. With your strong market understanding, analytical competence and quality awareness, you play a central role as a link between our internal teams and external partners. This is how you contribute significantly to the optimization of our processes and to the success in the field of customer telesales retention.

Close cooperation with external telesales service providers to support marketing activities Development and control of measures to secure sales targets and optimize performance Operational planning, implementation and daily monitoring of all measures Responsibility for the achievement of targets and derivation of recommendations for optimization and action Identification of risks and introduction of appropriate countermeasures Ensuring the quality of consultation and discussion in cooperation with internal departments Regular on-site presence of service providers to promote exchange and cooperation

Completed commercial/technical training or studies as well as experience in the management of service providers in telephone sales Understanding Telesales Processes and Call Center Control Enthusiasm for the marketing of mobile products; ideally experience in customer recovery Ability to pass on knowledge and support internal and external partners in their development Convincing, secure appearance with strong focus on customer satisfaction and entrepreneurial results Analytical competence, conceptual thinking and independent, solution-oriented working Safe handling of MS Office and readiness to travel (2-3 days/week)

Attractive salary Strong community of team players Confidential working time with flexible classification and the possibility of working up to 40% mobile Numerous training options on and offline Discounts on 1&1 products and for various leisure offers Free drinks and fresh fruit Jobrad grant