BWI GmbH | Germany | 81xxx, 90xxx, 53xxx, 60xxx, 80xxx, 65xxx Bonn, München, Nürnberg, Frankfurt am Main | Permanent position | Full time / Home office | Published since: 10.02.2026 on stepstone.de
Lead IT Service Manager IT Service Management and Compliance Lifecycle (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr. Lead IT Service Manger IT Service Management und Compliance Lifecycle (m/w/d) from now on in Bonn, Frankfurt am Main, Nuremberg or Munich. The SSD PoD 1 ITSM & Automation services increase the efficiency and degree of automation of BWI and provide the necessary functionalities and a central ITSM landscape. The aim is a uniform architecture for the automation of the services or Service chains and the provision of the necessary systems. In addition, the collection and provision of telemetry data (logs, events, compliance information, etc.) to secure the system landscape and control of automation (AIOps). The management and documentation systems of the BWI and Bundeswehr infrastructure are also responsible. .
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Your tasks • Your profile • What we offer
Take over the operational and financial end-2-end management for one or more services along the complete Lifecycles service Ensure the contractual performance and compliance with the agreed service quality Planning and coordination of services by the virtual service team (architecture, development and operation) Controlling the development of solutions and developments in the service context with the service architects and the operation Technical advice and instruction on the tools and applications used from the responsible service Planning and implementation of customer and user meetings as well as establishing and maintaining the relationship with external suppliers (e.g. software suppliers)
Complete subject-related university studies or comparable training About 6 years of professional experience in IT Service Management in the context of complex IT architectures and professional leadership experience Good knowledge of the service delivery process for the provision of IT services and very good ITIL knowledge (at least v3) Knowledge of IT Service Management and Compliance Lifecycle processes and ideally a basic understanding of automation tools, workflows and interface technologies Responsibility, stress resistance, decision-making and implementation strength, good communication skills and target orientation German language skills in word and writing
As the primary digitization partner of the Bundeswehr, we enable and support in peace, crisis and war The BWI provides a secure workplace and a premised and employee-funded occupational pension scheme Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV We allow you flexibility to reconcile work and private life, for example through mobile work or trust work time and the long-term construction of a value balance account for e.g. a sabbatical We support your professional and personal training through individual measures and free access to LinkedIn Learning
Location
 | BWI GmbH | |
| 89075 Bonn, München, Nürnberg, Frankfurt am Main | ||
| Germany |
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