ACADEMIA-PRESS / STUDENTEN-PRESSE GmbH | Germany | 69xxx Heidelberg | Permanent position | Part time - flexible | Published since: 24.02.2026 on stepstone.de
Customer Service Employee Part-time (30 hrs/week) | as of now | Location Heidelberg (m/f/d)
Who we are We are a family company with over 50 years of experience in the media and e-commerce sector. As a specialized service provider, we serve a clearly defined target group of students and academics and adopt a market-leading position in this segment. Our strength lies in the professional handling of subscriptions, contract services, customer communication and e-commerce processes – reliable and service-oriented. To strengthen our team we are looking for a dedicated personality in customer service. You take early responsibility, can bring your own ideas and work in a team with short decisions.
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Your tasks • Your profile • What we offer
Processing of customer requests and orders by e-mail, telephone and written correspondence Competent consultation of our customers around contracts, delivery, complaints and payment processing Maintenance and updating of customer data in the system Telephone and written communication with our contractual partners Support for administrative processes in day-care
Completed commercial training Also ideal as a career start after training First experience in customer service, service center or customer support Very good German knowledge of word and writing, English knowledge desirable Safe handling of MS Office Structured and careful operation Friendly appearance, team skills and strong service orientation
Further training Bright offices (no large-scale office) Company events Job ticket Very good transport connection (near Heidelberg Hbf) Assets
Location
 | ACADEMIA-PRESS / STUDENTEN-PRESSE GmbH | |
| 69115 Heidelberg | ||
| Germany |
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