Internship in the field of product management service from September / October 2025

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER0003LO3 We bring Mercedes-Benz Cars to the street - with enthusiasm and heart blood! The product management service works on key control levers around the Mercedes-Benz Service business segment, which means around planned and unplanned workshop visits of our customers. This business segment is thus one of the key outcome drivers in customer services. In addition to standardizing service products and processes, the spectrum of topics also includes the digitization of essential customer processes. With our portfolio management, we also ensure that our requirements for the playout channels are evaluated in the direction of end customer and implemented with the assigned priority. By building a complete control of the service business based on important KPIs, we make the complete service tunnel measurable and can draw conclusions on which points we need to act to optimize our end-to-end responsibility for the service business across all sales stages.

All this we do with the aim of providing our current and future customers with a seamless, unified and outstanding experience in service and increasing sales in service. Our tasks include: Standardization of service products and processes Design and development of new service products, as well as analysis and review of the existing portfolio Rollout and budget planning for measures within the service business Construction, and operation of a concept for measuring and controlling the entire service tunnel Portfolio Management in the direction of end customer play channels Responsibility for selected digital measures to improve customer journey in service You are right with us if you not only believe in the digital transformation, but want to actively shape it in your daily work. You know that real enthusiasm is created by the sum of all the experiences with our brand and that the customer services sector plays a key role towards our customers. Your duties include: Participation in project work to standardise service products and processes Working in rollout and budget planning for the entire service business, as well as in committee and stakeholder management Reporting of the service business as well as conducting analyses to identify deviations and trends Participation in strategic market research projects and support for subprojects Participation in the strategic control of further development needs in the direction of the end customer channels Close cooperation with other teams and departments such as Digital Insights, Data Driven Online Offers, Customer Care, Product Management Digital Services, Market Control, Region Responsive and More Target group-oriented analysis of data and preparation and communication of results What we offer you: An excellent opportunity for your professional development in a highly innovative theme area You accompany strategically important projects in the field of customer services of the Mercedes-Benz Cars brand and work in a dynamic environment You will get a very good insight into the challenges of digitalization in the automotive world as well as cross-departmental cooperation in a group You not only work with us, you are a full member of our team Excellent professional and personal care during the internship

Course in Business Administration, Business Informatics, Marketing & Digital Media, Media and Communication Design or a comparable course Safe handling of common IT tools such as MS Office Very good knowledge of MS PowerPoint, also more design tools Secure knowledge of German and English in word and writing Customer first! - The customer always stands for you It's all about communication! - You communicate safely and confidently with different stakeholders Team Play! - You are convinced that co-creation and diversity lead to better solutions Keep calm and carry on! - Whoever goes new paths strikes resistances and also allows setbacks - You feel more excited and don't lose your goal from the eye You are committed, work independently and flexibly and always want to deliver top quality High affinity for new technologies Additional information: Of course, without formalities, we are not. Please apply exclusively online and add a CV to your application, current enrollment certificate with semester indication, current grade, relevant certificates, if applicable. Compulsory internship certificate and proof of the rule period (maximum size of the annexes 5 MB) and in the online form mark your application documents as ''relevant for this application'. Further information on the setting criteria can be found here. Members of countries outside the European Economic Area may send their residence/work permit. We are particularly pleased to receive online applications of disabled people and disabled people. If you have any questions, you can also contact the SBV-Zentrale@mercedes-benz.com for the location's heavy-handed representation, which will be happy to support you in the further application process after your application. Please understand that we no longer accept paper applications and there is no claim to return. Questions about the application process will be answered by HR Services by e-mail to myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10-12 am and 13-15 pm).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers JOBV1_EN