Client Service Manager Railway (m/f/d)

Our team Commercial/Industry in Hamburg is looking for two reinforcements at the next possible time Client Service Manager (m/w/d) We are a medium-sized insurance broker who was founded in Hamburg in 1971. Our customers come from the fields of trade, production, shipping and logistics, and You appreciate our professional, occasionally also somewhat unconventional approach. Since May 2022, the companies of the Karl Köllner Group are part of the Aon Group. Your competence area Central contact for business incidents in all contracts of the associated customers in the Railway Coordination of customer requirements beyond interfaces Internal coordinator at the interfaces: customer, customer advisor, savings specialist and contract service Cross-saving contact for customers Ensure compliance with customer-specific Service Level Agreements (SLA) as well as close exchange with the customer and customer advisor to ensure customer satisfaction (retention) Complete processing of customer-specific requirements in the area of responsibility Takeover of activities in customer and contract support Summary of spartenspecific offer templates for a presentable overall offer as an internal coordinator Pre- and post-processing of annual discussions in close cooperation with the customer advisor Support in customer budget process Own-responsible documentation of insurance contracts Debates of the insurers Your profile Senior Account Manager (m/w/d) Preferential expertise in railways Embossed service and service orientation, high quality awareness and strong process orientation Excellent communication skills, organizational skills and joy in coordinating interfaces Secure Priority of Tasks, High Reliability and Responsibility Embossed team capacity, initiative and high commitment Very good German knowledge and good English knowledge in word and writing We offer Flexible working time design through sliding time and our modern concept for mobile work Attractive development opportunities and support your professional and personal development 30 days of holiday and special holidays in special events occupational pensions and favourable conditions for various insurance solutions (e.g. incapacity, liability insurance, dental insurance) Grant to the German ticket as well as access to employee rebates, to the private JobRad-Leasing, to the GymPass cooperation, to company sports groups and to many other benefits An inclusive corporate culture is important to us and we are committed to equal opportunities and respectful interaction with each other. We welcome all applications – regardless of ethnic origin, age, gender, disability, sexual identity, worldview or religion. We look forward to meeting you!

Contact person:in Karl Köllner GmbH Insurance broker Marina Kudenholdt

Mail: karriere@aon.de

Location: Hamburg | Company: Karl Köllner GmbH Versicherungsmakler | Reference: 12092