Start your career at The Fontenay – Hamburg's exclusive luxury hotel!

The Fontenay Hamburg offers more than one job: You become part of an extraordinary team in one of the most modern 5-star superior hotels in Germany. Here you can experience the highest standards of design, hospitality and service for unforgettable experiences for our guests. In an inspiring environment, our elegant house, right on the outskirts, offers spacious, light-filled rooms, an exclusive spa and culinary highlights – from the two Michelin-starred restaurant to the stylish bar with stunning views over Hamburg.

We place great emphasis on a working environment characterised by appreciation, team spirit and personal development. At The Fontenay Hamburg you have the opportunity to introduce your talents, to develop professionally and personally and to set new standards in luxury hotels together with us. If you enjoy providing first-class service and working in a dynamic, creative team, we look forward to your application. Design the future with us – become part of The Fontenay Hamburg!

Type of employment: Full time

Ensuring highly professional, personalized guest care during the shift Responsible for an outstanding arrival and departure experience according to the LHW standards Ensure compliance with credit policy and daily check of reports Feedback Management: Reporting to the Assistant Front Office Manager or Front Office Manager for Occupancy or Challenges Secure or perform roomings Control of all movements in the cash register area, monitoring all bookings as well as managing your own cash register & changing foreign currencies Coordination of groups Arrival and departure Consumption and action of inquiries, wishes, feedback and complaints Preparing & Performing Layer Transfers

Complete vocational training in the hotel industry and several years of professional experience in a comparable position in the luxury hotel industry High expertise and first leadership experience Positive radiation, natural friendliness, sovereign appearance and applied forms of handling Own initiative, a high level of contact, coordination and communication skills Structured work Ready-to-use, flexibility and team capability Passionate host Very good knowledge of German and English (further foreign language of advantage) Knowledge of the PMS System Protel

An indefinite employment contract that provides long-term security. A modern electronic working time record for the transparent documentation of working hours. Staff app for the convenient insight of the service plan and for holiday planning. Free meals in our first-class staff restaurant with a welcoming outdoor terrace. An annual special payment as an additional financial recognition. For everyone - the Pluxee Benefits Pass: From the fourth month of employment, you will receive up to €40 per month, depending on your company. A special experience during the trial period: A free night with a companion, including dinner at the Parkview Restaurant and breakfast (Experience Stay). We already think about the future with the company's pension provision and asset-effective benefits: in addition to the legal grant, we grant a voluntary employer grant of €20. Always be on the go with a grant to the German ticket: From your entry you only pay a share of €31. Regular employee events that strengthen the team spirit and ensure a change. Attractive discounts in our gastronomy areas: 50% at Parkview Restaurant and Fontenay Bar and 25% at Lakeside Restaurant. You know someone who would be great for us? Then use the “employeee employees” premium: €1,000 (€500 for admission and €500 for successful trial period). Exclusive Staff Council for overnight stays at The Fontenay, including breakfast. Family & Friends rates for The Fontenay Hamburg, also including breakfast. Discounted overnight rates at Fair Job Hotels and The Leading Hotels of the World for those who like to travel Access to corporate benefits with numerous benefits. Five paid child-sick days per year and child to better arrange family and profession. The possibility to reduce your working time (part time), also in leadership positions. Work in a luxurious, modern and privately run hotel with a lot of design playroom, right on the Alster in a central location. Flexible training offers that promote your personal and professional development. For this full-time job we offer a monthly gross salary of 3.125 € depending on the experience and qualification. .