Customer Service & Contract Management Clerk (m/f/d)

Service-oriented support of existing customers by telephone and e-mail Individual processing of customer requests as well as commercial matters Collection, maintenance and management of master and contract data Processing of complaints, contractual adjustments and individual customer requests Examination of contract documents for completeness and plausibility Follow-up and request of missing documents for new and existing customers Installation and maintenance of contracts in the corresponding systems Implementation of administrative back office Successfully completed commercial vocational trainingFirst up to several years of professional experience in customer care, specialist processing or in the back officeVerhandlungssicherunge Deutsch- und gut Englishwissen für die writtene Correspondenz Experience in dealing with ERP, settlement or CRM systems. Ideally SAPExpressed customer and service orientationStructed working methods as well as high organisational skillsCommunication strength, team capacity and enforcement capabilitySure handling of the current MS office applications A permanent employment contract: We offer you an indefinite work contract to ensure planning security.An over-tariff compensation: A fair and reasonable remuneration is important to us. Therefore, you benefit from an over-tariff basic salary at DIS AG, which can be supplemented with individual premiums in terms of use. Tariff holiday and Christmas money: DIS AG will pay you holiday and Christmas money so you can enjoy the most beautiful time of the year.Altersvorsorge: Your security for the future is our heart. This is why we offer you the possibility of an occupational pension scheme that additionally supports you in retirement age. With our e-learning academy, you can develop yourself free of charge in many areas and acquire new skills. We want to help you grow both professionally and personally. On request we prepare you for your first interview