Head of Managed Service Operations (m/f/d)

TelemaxX Telekommunikation GmbH is the operator of four high-security data centers in the TechnologieRegion Karlsruhe. Successfully since 1999, we have continuously evolved and specialized in realising individual data center areas, housing and managed service solutions for the requirements of our business customers. Classic telecommunication services complete our entire portfolio. Based on a solid shareholder structure, TelemaxX is a powerful and reliable partner – uniquely represented in the region with the combination of its own data centers and its own comprehensive glass fiber infrastructure.

We are looking for the next possible entry date Head of Managed Service Operations

As Head of Managed Service Operations, you are responsible for the strategic and operational development of our managed service business. You ensure the service quality, efficiency and further development of our customer and company IT and ensure high customer satisfaction as well as stable, secure IT services.

Management of the managed service area incl. budget and earnings responsibility Developing our service strategy and developing new managed service products Leadership and further development of the team Ensuring high-availability IT operation for customers and internal IT Construction and extension of a central service desk Monitoring of SLAs, KPIs and continuous process optimization Control of external service providers and compliance with relevant security and compliance requirements

Completed studies of (economic) informatics, business management or comparable training Multiannual leadership experience in the managed service or IT infrastructure environment Knowledge of IT Service Management (ideally ITIL v4) Experience with SLAs, contract and budget responsibility as well as service development Consistent with regulatory requirements (e.g. ISO, NIS2, DORA) High communication skills, customer orientation and entrepreneurial thinking

A responsible position in a future-oriented company with plenty of space for design and growth. You work in a dedicated team that meets at eye level with short decision-making, real development opportunities and exciting technological challenges.

That makes us think: A friendly team and an open working atmosphere – characterised by respect and mutual appreciation Flat hierarchies and a regional shareholder structure that allows quick decisions An EMAS certified company with clear responsibility for a sustainable future We offer you: Modern jobs: New, modern premises, IT equipment and a smartphone of your choice Attractive Benefits: JobBike, occupational retirement, free drinks, fresh fruit, individual vouchers, regular team events, free parking and e-store columns right in front of the door Work-Life-Balance: 30 days vacation and additionally free on 24 and 31 December