Customer Operations Specialist (m/f/d)

We're on it! Arvato offers you one of the most dynamic working environments you can imagine. We grow, we are innovative, we solve the challenges of our customers all over the world every day. How do we do that? With our global team from 17,000 colleagues: Inside 87 locations in over 17 countries and our special spirit: We're on it! As a strategic growth partner of our customers, we rely on cloud-based e-commerce and IT platforms as well as state-of-the-art automation technology to realize complex global supply chain solutions.

As Customer Operations Specialist (m/w/x) you take a central role in the interface between logistics, customer service and commercial processes. In a dynamic working environment, you will ensure that information flows reliably, processes work and our customers are professionally supervised. If you want to work structured, communicate service-oriented and actively shape operational processes, we look forward to getting to know you. Your tasks Commercial hub: You take general commercial activities and ensure a smooth run in the daily business. Interface professional: You coordinate communication between clients, logistics, customer service and specialist areas - and ensure clear, reliable information. Service expert: You enter our customers operationally, work professionally and actively contribute to a high quality of service. Analysis and reporting specialist: You create statistics, tables and reports, prepare data clearly and support sound decisions. Logistics-related all-round talent: You work closely with postal, forwarding and KEP service providers and perform tasks in documentation, process training and compliance with safety requirements.

Your profile Funded commercial basis: You have a completed commercial training or a comparable qualification - ideally with first experience in the logistics environment. Strong IT and system competence: You work securely with Outlook, Excel, Word and PowerPoint and have good SAP and EDV skills. Communicative & service-oriented: You convince by a professional appearance, clear communication and a good sense of customer needs. Structured & analytically: You bring together figure understanding, care and organizational talent and keep an overview even in challenging situations. Flexible & team-oriented: You are ready to develop professionally, to act flexibly and bring a high level of cooperation into the team.

Benefits ArvatoCare - Health insurance: We offer you a free company health insurance with a generous health budget - without a health check. Flexible work: possibility for mobile work and flexible working hours for a balanced work-life balance. Responsibility & Development: You take responsibility from the start and get the chance to develop yourself towards project management. Corporate Benefits: Attractive discounts at numerous brands and partners. Net benefits: We support you in long-term asset building. Duz Culture: We have an open and collegial corporate culture - we work as a team, not as individual fighters.

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