Head of Service Technician – International Special Purpose Machinery (m/f/d)

Our client is an internationally leading manufacturer of high-precision further processing and finishing machines for industrial applications. For over six decades, the company has been developing and producing technologically demanding special machines “Made in Europe”, which are used worldwide for well-known industrial customers.

With several production sites in Europe as well as its own sales and service companies in North America and Europe, the company has a strong international presence. Several thousand installed machines and a globally growing customer base stand for technical excellence, innovative strength and sustainable growth.

The company combines medium-sized structures with international orientation – short decision-making, high technical competence and a strong understanding of quality characterises the corporate culture.

Professional and disciplinary leadership of 7–10 service technicians Operation planning and coordination of worldwide service operations Ensuring high service quality and customer satisfaction Technical support for complex service cases Development of service processes and standards Close cooperation with development, production and sales KPI-based control of the service area Responsibility for budget, utilisation and resource planning

Technical training or studies in mechanical engineering, electrical engineering or mechatronics Multiannual experience in technical service in machine or plant engineering Management experience High level of organisation and communication Structured, solution-oriented operation Very good English skills

Key role with real design space in the international service environment Leadership of a well-established team (7–10 service technician) with direct influence on quality and customer satisfaction Medium-sized structures with short decision paths and high speed of implementation International working environment with technically demanding products Unlimited employment contract in an economically stable and growing company Attractive remuneration Flexible working hours Pleasant, collegial corporate culture with high technical competence