Customer Success Manager (m/f/d)

Your family has always known. You're a sales talent. Ground and authentic. People like to listen to you, because you listen to them with competence and something.

We want to go new ways together with you: courageous, open and innovative – for an intelligent, connected world of work. With our market-leading printing systems in office and production printing, smart IT and business software solutions as well as video services and healthcare solutions, we support our customers in over 80 countries. We bring imaging technology directly to people to make their everyday lives easier, more creative and accessible. With more than 150 years of diverse experience, our Europe-wide network, consisting of more than 8,000 colleagues, and our New Way of Work, we offer a strong framework to enable you to develop with a lot of design space according to your strengths and interests – RETHINK IMPACT.

At the Langenhagen headquarters you are responsible for a strong, own portfolio of existing customers. You actively identify sales opportunities, control your pipeline consistently and conduct customer talks with clear final orientation. Your role combines elements of classic sales with modern customer success.

You are responsible for the telephone sales and active consulting of existing customers in the Office-Print environment – with a clear final focus. You do not sell individual products, but holistic system and solution concepts that create real added value and secure long-term customer relationships. You tax the entire sales cycle on your own – from the determination of demand through the creation of offers and negotiation to the successful conclusion of the contract. You are building your customer portfolio in a targeted manner, identifying cross- and upselling potentials and driving sales growth actively. You take responsibility for defined KPIs and targets (e.g. sales, closing rates, pipeline, activities) and tax your success data-based. You are consistently puggling and controlling your sales activities in the CRM system and actively utilizing it for forecast and pipeline control. You work closely with internal interfaces (e.g. inside sales, technology, back office) in order to efficiently and customer-orientedly implement accounts. You are part of a high-performance sales team and continue to develop through an individual training program. Our team currently consists of 12 dedicated sales staff. You work closely together – at the Langenhagen site and virtually. The combination of team presence and mobile working offers you the optimal framework for focus and flexibility.

You have detectable sales success – ideally in B2B telephone sales or hybrid sales Sales is more than advice for you: you want to sell, achieve goals and deliver results. You have a pronounced degree, negotiate safely and keep the focus on demanding targets. You work – and KPI-oriented, take responsibility for your performance and actively tax your success. You have a high technical affinity and are delighted to be able to convincingly position solutions in need of explanation. Your communication is clear, binding and at eye level – internally and externally. You work structured, independent and at the same time team-oriented. The handling of modern IT systems (MS Office, CRM systems) is obvious to you. You speak German and can communicate well in English.

We also encourage people with severe disabilities to apply to the advertised place.

Work where and how you want: Flexible working hours and a modern mobile working concept allow you to design your working day as it best suits you. We are a family-friendly employer: with us you will find room for your personal development in different stages of life. The reconciliation of work and family is very important to us and family-friendliness is lived with us. Time for rest: For a full-time contract with a 38.5 hours a week you will get 30 days a year. Cases of 24.12. and 31.12. on a weekday, we will give you these as an extra holiday. Working time recording according to your choice: room for your decision: with us you can choose either for confidence work time or for time recording. Attractive location: We offer free parking and access to public infrastructure. Well arranged: We support you with asset-effective services. A bike, many advantages: whether for the way to work or for private tours: Through our service wheel leasing offer, you can secure your dream wheel and benefit from the direct payment conversion of attractive tax advantages. Fit and healthy in working life: Ergonomic jobs, a health portal and sports activities organised by colleagues await you. Ensure exclusive benefits: With our partners you will get great special conditions for well-known manufacturers and brands as well as for fitness studios, insurance companies, events and much more.

You want to know more about us and our Benefits? Then check our career page.

We are happy to provide you with any questions. Please write us at jobs@jobs.konicaminolta.eu. We cannot accept your application by email. Please use our online advertising portal. We'll report to you as soon as possible. .