mgm technology partners GmbH | Germany | 81xxx, 80xxx München-Nord | Permanent position | Full time / Home office | Published since: 28.02.2026 on stepstone.de
IT-Support 1st und 2nd Level (m/f/d)
At mgm, we have been developing complex enterprise software solutions for over three decades and rely on model-driven software development with our Low Code Platform A12. Based on our technology, we continuously develop our own tools and solutions for the retail, insurance and public sector sectors. Model-driven development, Lean Application Security, Accessibility, UI/UX, Quality Assurance, Performance Optimization and Containerization are just a few topics that make our daily work exciting. Our vision? We want to become the world's leading provider in the development of enterprise software solutions with our 1000 colleagues at 19 international locations. Be part of the transformation from a project to a hybrid project and product house as IT-Support 1st and 2nd Level (m/w/d) The IT administration takes care of the entire infrastructure of the company. With the help of a ticket system (Jira ServiceDesk), all IT administration tasks are controlled by the different support levels. Due to the numerous topics in our software house, you come in touch with many interesting tasks and have the opportunity to learn and develop yourself at any time. Listen behind the scenes of mgm and learn more about the tasks of an IT Helpdesk employee:in: If the podcast cannot be played here, please look at our career page under the “Podcast” category. You will also find all episodes at Spotify and Apple Podcast under “Working in IT by mgm”.
Location: Munich-Nord Working time: Full time
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Your tasks • Your profile • What we offer
You are responsible for internal user support via ticket system and phone (1st & 2nd level in German and English) You advise, process and solve software and hardware problems (e.g. MS Windows, MS Office, macOS, Telephony, Printer, Videoconference Systems) You document the technical problems in the ticket system and internal wiki in German and English You manage user accounts and licenses You install and configure PC workstations and software products
You have completed vocational training as a specialist:in system integration or a comparable qualification You bring at least 2-3 years of professional experience in IT-Helpdesk You have a targeted, structured way of working as well as high communication and team skills You have a service-oriented and independent way of working You have knowledge of computer hardware, MS Windows, MS Office and can also score with Linux know-how Flowing German and very good English skills complete your profile
Indefinite fixation with overtime compensation model Workplace at mgm in the branch and not at our local customers 30 days vacation, flexible working hours, partial possibility to remote work, Sabbatical option Employment pension also as a green pension Support for easy completion of your BU without annoying health issues Grant of the German ticket Workation option: Work on one of the other 15 EU locations up to three months a year Summer and Christmas celebrations, team events and onboarding events Internal and external training, eLearning platform with internal content, regular feedback/development talks, Welcome Buddy program Downtown location, good access to public transport, modern kitchens and lounges as well as showers
Location
 | mgm technology partners GmbH | |
| 04109 München-Nord | ||
| Germany |
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