Team Leader Customer Service (m/w/d)

HAPEKO GmbH is one of the largest and most successful personnel consulting services for the German middle class and is currently represented nationwide with more than 25 locations. As a modern personnel consultancy, we are the first address for professionals and executives, not only as a service provider, but as a long-term partner for professionals and managers as well as our corporate customers. Our client is an international cosmetic and pharmaceutical company. For over 60 years, the family business has been developing and producing high-quality skin care preparations and is one of the leading manufacturers in the cosmetics industry. As part of a follow-up regulation, we are looking for a customer-oriented personality in the exclusive mandate, which will lead the 5-member team in the future. In this role you have the reins firmly in your hands and are still fully involved in the daily business. This job vacancies is also aimed at candidates who want to take the first step into account. That sounds like an exciting task for you? Then let's get in touch. Responsibility for order management and customer support Operational execution of the daily business as well as ensuring delivery dates and sales activities, such as mailing Processing of returns or complaints as well as maintenance of master data Close cooperation with the external service to continuously improve sales processes

Successfully completed commercial training or adequate qualification High self-motivation, flexibility, concentration and team capacity Open, communicative personality with independent, structured working Developing and configuring customer and service orientation and joy processes

Fixed employment in a growing, owner-managed company in a crisis-proof industry Very positive corporate atmosphere with modern jobs Flexible working hours, working time account, Christmas money, personal discounts Very harmonious and playful team JOBV1_EN