Support Manager / Support Specialist (m/w/d)

INIT is the world's leading provider of IT solutions for bus and train. We support more than 700 transport companies to make ÖPNV more attractive and efficient. This makes mobility easy – for users of our systems and for passengers in Europe, America, New Zealand, Australia and Asia. Learn more about us and our current job offers on our website. We look forward to your online application! Support Manager (m/w/d) Karlsruhe, INIT GmbH

Working in the support process and processing of maintenance requests, including cooperation in the service desk Direct contact with our customers: to solve concerns quickly and sustainably and to increase customer satisfaction Implementation of team-internal training on databases and active sharing of know-how within your own team Development of special knowledge and promotion of joint team knowledge to develop the team professionally Close cooperation with 3rd level support, specialist departments and other teams to improve service quality As a link between your team and 3rd level support, you play a central role

First experience in support: You know how to solve problems – efficiently, structured and focused on customer satisfaction Database professional: evidence of the administration of SQL databases, also with more complex challenges Professional experience counts, not completion: You bring relevant practical experience, whether with or without studies Very good knowledge of German and English in word and writing

Flexible working hours and option ''Mobile Office'' 30 days holiday and the possibility to 5 additional days'' Gaming Zone, Massage Chair and Creative Area Additional financial services for, inter alia, driving costs and childcare Current smartphone (Android / iOS) for professional & private use