Manager in strategic customer management – focus on conception and project work (m/f/d)

You support our executives in the strategic and conceptual development of processes, structures and service quality – with You always look at our goals Internal projects related to service, digitalization and organization are in your hands Relevant quality and process characteristics You keep in mind and derive the need for action The continuous improvement measures you coordinate and accompany their implementation. You act as an interface to departments and internal project teams You develop our quality and service standards – with the aim that You are really lived in everyday life With company-wide projects, you actively contribute

You have a completed commercial training or a completed study – e.g. with BWL Focus Excellent customer service is at your heart and you have several years of professional experience, ideally in the service sector with Ideally, you have further qualified in project management and have the appropriate experience Experience in managing customer contact channels (e.g. telephony, chatbot, e-mail etc.) is a plus – but no need if you are curious and motivated You are committed, flexible, enthusiastic and willing to take responsibility An independent and conscientious way of working distinguishes you, with conceptual thinking and strategic planning for you, of course, belong to everyday life You pack up, don't be in trouble, but find solutions – Hands-on is exactly your thing

Flexible 39 hours week Home-Of-fice or mobile work 30 days Christmas and New Year's Eve Performance-based payment Christmas and holiday money Structured onboarding Operational health management Corporate Benefits Subsidiary to the ticket Cycling leasing Promotional premium for new employees