DeutschAkademie GmbH | Germany | 60xxx, 65xxx Frankfurt am Main | Permanent position | Full time / Home office | Published since: 30.01.2026 on stepstone.de
Customer Service Employee – Front/Back Office
Thousands of people from all over the world - between 20 and 35 years and well-trained - come to the DeutschAkademie every day or learn flexibly worldwide in one of our German courses. Our motto is: With fun for success! As an innovative language institute, we guarantee a secure workplace and experienced supervisors as well as a dynamic working environment in which we see challenges of global change, such as digitization, a chance of the future and potential for optimization. As one of the leading language schools for German as a foreign language in Germany and Vienna, we are working daily to continuously optimize our high-quality live online and presence formats with quality assurance and our first-class customer service. Our participants also appreciate this commitment to quality. .
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Your tasks • Your profile • What we offer
Advice, support and classification of our participants: inside (on- and offline) Quality assurance and complaint management Management of course and participant documents Creation of certificates, confirmations, offers and invoices Implementation of payment processing Acquisition of other tasks in front office, back office, course management or social media
Experience or training in the commercial sector or in customer consulting Many of our employees:included in areas such as hotel industry, tourism, retail and foreign language correspondence Customer orientation and joy in working with people Organisational strength and initiative Use of Office Programs German language skills and excellent English skills
An unlimited employment contract 30 days A central office in the heart of Frankfurt Yield: 36,000 – 39,600€ annual gross (at VZ 40 hours) Home office possible Workation worldwide (currently limited possible) Monthly cost grant of max. 63€ (ÖPNV or JobRad) Aid for occupational pension schemes Family & Friends Discount of 50€ for our German courses Attractive discounts about our tailored Benefit Portal Free drinks, fruits and snacks Currently, over 80% of our leadership positions are occupied by women who go their individual career paths in the company. We attach great importance to internal development. Short communication paths, flat hierarchies, empathic superiors and a rainy feedback culture characterize our working atmosphere. .
Location
 | DeutschAkademie GmbH | |
| 80336 Frankfurt am Main | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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