Kundenservice (Customer Service / First Line & Claims Specialist) (m/f/d)

Support and processing of customer requests via all communication channels, in particular for delivery times, availability, shipping information, invoice and payment differences, service and product complaints, returns, rental contracts and technical questions Independent acceptance, testing and qualification of customer requests as well as targeted forwarding to the relevant specialist departments for joint solution-finding Coordination and tracking of customer requests and cases taking into account defined processing and transit times Active communication and coordination with internal and external customers with the aim of a fast and customer-oriented solution finding Ensuring professional, friendly and binding communication by email, phone and chat Close cooperation with the relevant specialist departments for efficient processing and sustainable clarification of customer requests

Technical requirements Successfully completed commercial training First professional experience in customer service, customer service or in a comparable activity Safe handling of MS Office applications Knowledge of the Oracle ERP system Experience with a CRM system, ideally Salesforce, desirable Good English knowledge of word and writing Personal requirements Embossed customer and service orientation as well as joy in dealing with people High team capability, operational readiness and flexibility Quick conception and a structured and solution-oriented approach Own initiative and joy of decision Friendly, sovereign and professional appearance in dealing with internal and external customers Also in work-intensive situations, keep an overview and set the right priorities

Introduction: With an onboarding program tailored to you, we warmly welcome you at Uponor! Work-life balance: With flexible working hours and different working time models, we support your work-life balance. Personal development: We take care of your personal development, develop a tailor-made development plan and promote you with individual training. Occupational pension: With our competent partner, we offer you interesting precautionary models. Health: Get on the bike with us and lease your business bike on attractive conditions. .