Employee (m/w/d) Customer Service

As Germany's most successful kitchen specialist, Kitchens is currently running 17 kitchen specialist markets and 12 logistics and service centres. As a responsible family business, we employ over 1,400 employees, with whom we jointly realize our growth. For our service and logistics center in Mülheim-Kärlich we are looking for

Telephone and personal complaint recording and processing in kitchen deliveries Fast and reliable remedying of complaints Coordination of kitchen assembly dates in consultation with customers Answering customer requests in cooperation with the adjacent departments

Senior Account Manager (m/w/d) Experience in customer care in kitchen and kitchen furniture trade or other services Serious and friendly appearance on the phone Communicative personality, fun also at difficult customer talks Knowledge of goods management systems desirable

30 days off An attractive compensation package including holiday and Christmas money Home Office possible, after appropriate incorporation JobRad, Corporate Benefits, Employee Discount Occupational pension A pleasant working environment where you are a valued part of a highly motivated team A safe workplace in an expansive family business with high social responsibility A comprehensive training programme and individual training opportunities JOBV1_EN