Device Management Engineer (m/f/d)

Support in the commissioning of IIoT components, both by remote access and personally on site with the customer

Analysis, diagnosis and elimination of basic connectivity, network or device problems to ensure reliable communication between terminals, gateways and platforms

Implementation of firmware updates, rollouts of new software stands and implementation of configuration changes

Collection, evaluation and structured analysis of log and diagnostic data, including first cause analysis and escalation in complex technical problems

Introduction of new users to the Remote Access and Device Management Platform, including support during the first steps

Field Service Engineers training for best practices in remote access support and technical procedures

Active participation in the further development and optimization of support processes, action standards and technical documentation

Complete technical studies or completed training with relevant experience in the IIoT, network or industrial connectivity environment

Found experience in configuring, connecting and basic troubleshooting of network and IIoT devices, ideally in the industrial or production environment

Safe handling of command line interfaces (CLI) on devices such as gateways, routers, switches or IIoT controllers

Good knowledge of relevant IIoT technologies, architectures and communication protocols such as MQTT, OPC‐UA or Modbus as well as understanding of typical industrial integration scenarios

Embossed analytical and methodological skills, coupled with a clear, solution-oriented communication – both in technical diagnosis and user contact

Ability to guide, train, and support Field Service Engineers professionally,

Very good knowledge of German and English (C1‐Niveau) in word and writing

We offer: Tariff remuneration: A payment according to IG metal tariff agreement ensures you a stable income

Work-life balance: 35h week and 30 days paid vacation per year for rest

JobRad: Use the JobRad offer and stay fit by driving to work by bike

Germany Ticket: Get a certified German ticket to commute environmentally friendly and cost-effective.

Canteen: Benefit from an operating cante that offers you daily fresh and healthy meals

Individual training opportunities: Use customized training opportunities to expand your professional skills and advance your career

Did we spark your interest? Then please click apply above to access our guided application process.

GEA attaches importance to equal opportunities. Applicants are therefore taken into account regardless of age, gender, race, ethnic origin, skin color, religion, world view, origin, genes, disabilities, sexual orientation, family status, veteran status or other protective features. Applicants with disability(s) are welcome and are preferred for the same qualification.