Head of Business Unit Services (f/m/x)

Seeing beyond - future of medical technology For more than 100 years, ZEISS medical technology has been driving progress in ophthalmology and microsurgery. In ophthalmology, our solutions help to maintain and improve people's vision at every stage of their lives. In microsurgery, our solutions enable targeted interventions on diseased tissue so that small and sensitive organs continue to function optimally. Medical technology from ZEISS supports medical professionals in improving the lives of patients worldwide. The fact that our actions have a direct impact on people's well-being is what drives us every day.

Define overall Services Strategy in alignment with customer expectations, MED-strategy, and market trends combined with a professional escalation management

Management of customer expectations through the regular monitoring of Net Promoter Score and Customer Satisfaction as well as professional / proactive escalation management process

Manage and improve financial and non-financial KPIs (Total Workforce Planning for MED Services, Services Revenue & EBIT, Mean Time To Repair, First Time Fix Rate (FTFR), Spare Parts-on-time delivery, Contract Coverage Rate, Connectivity, Dead on Arrival Rate etc.) through regular monitoring and definition of optimization measures

Act as an interface to Business Sector Heads, Functional Heads in Operations/Quality/Regulatory Affairs etc. as well as Corporate Function Heads

Push for device connectivity within the MED portfolio to drive connected services and remote service as well as sustainability in Service through optimization of working capital and logistic processes

Thought leadership and ability to motivate teams through a clear vision

Create and run employee development programs & career paths

Drive digital transformation of services through the implementation of tools and processes by making data-driven decisions

Responsible for the digital transformation of Service at Carl Zeiss Meditec (MED)

Master's degree or equivalent in natural sciences with 7+ years management experience leading diverse functions & teams incl. Service and 5+ years' experience leading teams large in Sales / Service functions

Deep understanding of the global medical technology industry

Experience of R&D-processes in HW and SW, incl. applications of digital technologies

Detailed knowledge in strategy development, understanding and solving complex problems, applications of digital technologies and networking skills

Good knowledge in driving change through high set social, multicultural and servant leadership