Senior IT-Servicetechniker (m/w/d)

As an IT system house of the Bundeswehr and IT service provider of the Bundeswehr, we offer comprehensive IT services from a single source. With over 7,000 employees, we are among the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who want to share their passion with us, looking for challenging IT challenges and want to shape Germany's IT. Take care of our country's digital sustainability together with us. Senior IT-Servicetechniker (m/w/d) now and in full time in Stuttgart. For 40 locations, the Service Center ensures decentralized service provision and permanent representation of BWI GmbH on site in the properties of the Bundeswehr. In addition, the Service Center processes defined task packages within the framework of projects and provides on-site service at the BWI internal IT.

Implementation of the on-site activities in the context of IMAC contracts in the IT/TK environment Support and support of users in the use of IT infrastructure in 1st and 2nd levels of support Installation, commissioning, upgrade and maintenance of hardware and software Operation and administration of customers IT infrastructure/systems, including network and server environments Self-monitoring of ticket processing in terms of quality, quantity and SLA compliance Provision of the corresponding accounting information for internal documentation of the services and times provided Participation in standby services

Successfully completed IT training or a comparable qualification At least three years of relevant professional experience in IT and/or TK service Comprehensive knowledge of ticket systems, knowledge databases, CMDB/Asset management systems and IT processes Experience in project management and project management Experience in customer projects in the industrial environment or in public service German and good technical knowledge of English driving licence class B

Long-term safe workplace Exciting and varied tasks in an innovative and significant environment Various internal and external training opportunities as well as individual career models Trust work time - mobile work and flexible working time models are possible depending on the task area Attractive compensation package and numerous attractive employee benefits Employer-funded and awarded occupational pension schemes