Reception Team Member (m/f/d)

You can look forward to this: You are host: in passion and representative: in our house – with a focus on comprehensive and excellent guest care. You are a receptionist:with Ambassador qualities at any time cordial:r and dedicated:r Contact:in for our guests. You communicate proactively with our guests, give recommendations to the hotel and valuable tips about the surroundings. You ensure a smooth running of all tasks at the front office and secure a high service standard at any time. You process written and telephone enquiries and forward them to the relevant departments if necessary. You support the Front Office Manager for special requests and complaint management and find quick solution-oriented answers.

Ideally, you bring the following: Joy in dealing with guests and excellent host qualities Complete hotel or restaurant training and ideally already first professional experience at the front office Safe handling of department-relevant computer systems, ideally first experience with Opera Cloud Team spirit, reliability, motivation and sense of responsibility Communication strength, flexibility and loadability Ready-to-use for early, late and occasional night shifts and willingness to work together and support across departments Careful, stylish appearance and very good handling forms Very good knowledge of German and English, other foreign languages of advantage

Your benefits: Attractive employee rates – for you, your family and friends at all our Europe-wide locations Recommendation program – receive up to 550 € for each successfully advertised new colleagues Training support – for your professional development Regular employee events – because successes are celebrated in the team Volunteer days – 2 paid days per year for voluntary commitment Employee Support Program (EAP) – professional support for you and your family if you need it