Technical Customer Support – 1st & 2nd Level (m/f/d)

We - the HUK-COBURG Insurance Group - are among the 10 largest in Germany. Founded over 90 years ago, we are now the largest private household insurer and the largest German car insurer. The fact that we are often cheaper than other insurance companies has a tradition with us. Just like our reputation as an employer with which you can grow and achieve your personal goals. With us you can make an exciting career. With a lot of team spirit and feeling. We – these are more than 10,000 DUs, 770 job profiles and 35 departments – make up countless professional opportunities. Full chances, but also challenges. Show what you can and become who you want to be. Technical Customer Support – 1st & 2nd Level (w/m/d) Coburg, Bavaria, Germany Type of employment Full-time and parttime Weekly working time at least 20 to 38 hours Duration type Unlimited Start of occupation now

Editing of phone and written support requests for customers: inside app and web applications in 1st level support Analysis and documentation of technical disturbances as well as detection and forwarding of fault accumulations Tracing and coordination of Incidents as part of Incident Management Processing of technical support cases in 2nd level support for upstream units, e.g. in the field of telematics Creation and maintenance of solution descriptions and information in the knowledge database Support for group-internal technical coordination and cooperation with relevant interfaces

Complete IT-related training and knowledge in customer management applications or insurance-related training with a pronounced IT interest Good knowledge of technical operations and relationships between production and IT Knowledge of how to use apps and web applications in iOS, Android and popular browsers Willingness to shift work and changing working hours within the service hours of technical support High customer and service orientation as well as a targeted, independent and efficient operation Openness to new tasks and willingness to work in new workflows Impressed communication skills on the phone and by e-mail as well as reliable German knowledge (min. C1 level)

Employer grants: Your benefit to salary – 13.3 monthly salaries, performance-oriented remuneration, mobility grants, asset-effective benefits Further development: Achieve your goals – training measures, self-training grants, own training center Flexibility: Good work and a good life go hand in hand - possibility to work up to half the monthly working hours from home or on the go Work-Life-Balance: Work then when it is best for you – flexible working time models in sliding time, 31.5 days holiday days, Christmas and New Year's Eve free Occupation & Family: To make you feel comfortable with us, we create the right framework conditions - support for child care and holiday care as well as family care and part-time leadership positions Health & well-being: If you're okay, we're good – offers on exercise, nutrition and mental health, grant membership in gyms and prevention courses Pension provision: Today think of tomorrow – occupational pension provision Co-worker advice: Sometimes it's just good to let someone think of from the outside - co-worker advice to support in all stages of life Service bike: Cycling instead of rolling - subsidy of your service bike